[Hiring] Director of Public Safety @Axon

Role Description

The Director of Public Safety at Axon 911 will be a strategic leader, advisor, and collaborator, responsible for driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. This role involves deep engagement with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector.

What You’ll Do

• Strategic Leadership & Team Management:
  • Lead Axon 911’s public safety strategy.
  • Strengthen industry partnerships (NENA/APCO).
  • Mentor the Public Safety team.
  • Drive KPIs, scalability, innovation, and long-term growth.
• Cross-Functional Collaboration & Customer Engagement:
  • Partner closely with Sales, Product, Engineering, Marketing, and Customer Success.
  • Align solutions with customer needs.
  • Improve onboarding/training.
  • Drive adoption across high-value public safety customers.
• Product Strategy, AI Initiatives & Market Feedback:
  • Gather customer feedback to influence product enhancements.
  • Prioritize AI-related initiatives.
  • Coordinate early-access programs.
  • Ensure solutions meet operational needs within public safety organizations.
• Sales Enablement, Advocacy & Industry Presence:
  • Support market expansion and deal strategy through industry expertise.
  • Build customer relationships.
  • Participate in speaking engagements, workshops, webinars, and thought leadership.
  • Drive strategic go-to-market initiatives.
• Operational Excellence & Business Impact:
  • Optimize workflows and processes.
  • Drive measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.

Qualifications

• 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above (or equivalent senior leadership role).
• Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
• Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
• Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
• Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
• Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
• Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Requirements

• This position is fully remote within a specified territory.
• Requires up to 50% travel for on-site client engagement, educational workshops, and representing the organization at major professional conferences.
• Candidates based within the Pacific timezone are highly encouraged to apply.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, dental, and vision plans.
• Fitness Programs.
• Emotional & Mental Wellness Support.
• Learning & Development programs.
• And yes, we have snacks in our offices.