[Hiring] Director of Partnerships, Imaging @Function Health

Role Description

The Director of Partnerships, Imaging owns Function's imaging partner network end to end: how it runs, how it performs, and the decisions that shape it. This role involves:

• Running the account management team, onboarding and launch, SLAs, and maintaining CRM hygiene.
• Driving market prioritization, partner mix, remediation versus exit, and handling high-stakes escalations.

This is a builder's role with managerial responsibilities, requiring an entrepreneurial operator who can manage important relationships while supporting day-to-day execution.

What You'll Do

• Own the partner network:
  • Manage the health, performance, and composition of Function's imaging partner network across 200+ facilities.
  • Ensure CRM accuracy as the single system of record for the network.
  • Drive network strategy decisions based on member demand and coverage gaps.
  • Manage partner mix, remediation versus exit calls, and high-stakes escalations.
  • Provide recommendations on exits, exclusivity, and major market bets to the COO for ratification.
• Lead and develop the team:
  • Manage a team of account managers responsible for partner relationships and performance.
  • Coach through escalations and complex integrations; directly engage in high-stakes relationships.
  • Own commercial terms on critical relationships, including renewals and contract work.
• Drive onboarding and launch:
  • Ensure partners go live smoothly, coordinating across Member Experience, Ops, and integration/engineering.
  • Oversee the launch-to-stable transition and resolve operational issues affecting members.
• Enable new products and expansion:
  • Collaborate with Product and MRI Ops to introduce new scan capabilities.
  • Support international expansion with partner strategy.
  • Maintain systems and documentation for scalability, including CRM and SOPs.
• Work cross-functionally:
  • Coordinate with Ops, Product, Finance/Billing, and Member Experience to ensure partnership performance.
  • Represent the partner network's voice in internal planning and discussions.

Qualifications

• 5+ years leading partner or provider network operations, ideally in healthcare, imaging/radiology, diagnostics, or a related regulated space.
• Experience owning a partner network or book of business with performance accountability.
• Proven track record of making consequential network decisions.
• Experience managing and developing a team through escalations and complex operational work.
• Entrepreneurial mindset with a proactive approach to ambiguous problems.
• Strong operational instincts with a focus on process and documentation.
• Ability to work cross-functionally and translate between commercial and operational needs.
• Excellent written and verbal communication skills.
• Bias toward ownership and follow-through in a fast-moving, high-growth environment.

Benefits

• Competitive Salary
• Stock options
• Comprehensive health, dental, and vision plans for you and your family
• Wellness and commuter benefits
• Competitive vacation policy
• A culture that emphasizes learning
• Professional development budget for continued learning
• Opportunity to directly impact our mission of saving lives through early cancer detection