[Hiring] Director of Operations @Valatam

Role Description

The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience.

This role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards.

• Oversee daily operations across property Caretaking & Maintenance.
• Guest Support / Customer Experience.
• Serve as the primary operational escalation point.
• Ensure homes are consistently 5-star guest-ready.
• Recruit, interview, and hire team members aligned with company culture.
• Lead department managers, coordinators, and field teams.
• Oversee vendor and service provider coordination.
• Implement quality assurance inspections and documentation standards.
• Monitor guest satisfaction metrics and response times.
• Track KPIs related to readiness, staffing, and service quality.

Qualifications

• 5+ years of experience in hospitality operations leadership.
• Strong leadership presence.
• High accountability.
• Systems-oriented thinker and operational excellence mindset.
• Strong recruiter and talent developer.
• Calm decision-maker under pressure.
• Culture builder.

Benefits

• Hourly rate starting at USD 1288$/month (final rate will be experience-based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after induction).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.