[Hiring] Director of Network Service Management and Operations @TDS

Role Description

The Director-Network Service Management and Operations (NSMO) Center of Excellence (COE) is responsible for leading the strategy, execution, and continuous improvement of the systems and processes that enable end-to-end network service delivery. This leader serves as the IT steward for the platforms and data that define, manage, and operate the company’s network, ensuring they are reliable, scalable, and aligned to business priorities.

• Oversees the full lifecycle of network service management, including service qualification, order orchestration, provisioning, activation, and service assurance.
• Ensures seamless flow from customer order through service delivery and ongoing performance management, partnering closely with cross-functional teams.
• Accountable for enabling accurate network inventory, efficient order processing, and proactive monitoring capabilities.
• Drives automation and modernization across network operations, leading initiatives to reduce manual effort, improve provisioning speed, and increase scale.
• Identifies opportunities to streamline complex workflows, enhance data consistency, and improve operational efficiency.
• Acts as a cross-functional leader who integrates efforts across the organization and customer systems to deliver cohesive, end-to-end solutions.

Qualifications

• Bachelor's degree (or higher) -OR- 4+ years professional work experience.
• 8+ years’ experience with increasing levels of responsibility in application development and/or technology management.
• 4+ years’ experience leading projects.
• 5+ years management/supervisory experience.
• Industry experience in a communications company, IT products company, or IT consultancy.
• Proven ability to communicate complex technical issues effectively to business leaders.
• Proven leadership ability with attracting and retaining top technical talent.
• Proven ability to effectively interact with peers to develop near-term and long-term strategies.
• Proven ability to engender an innovation culture.
• Established career in motivating and energizing talented IT professionals.
• Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.

Requirements

• Accountable for the performance and outcome of multiple managers and their teams.
• Oversee delivery of technology solutions within the assigned portfolio.
• Maintain alignment with business unit stakeholders and govern the direction and lifecycle of supported technologies.
• Responsible for executive-level communication, technical strategy oversight, and financial and operational planning and management.
• Ensure effective delivery and support of all applications/technologies developed in-house or acquired from external sources.
• Ensure strong management practices related to system availability, performance, security, and lifecycle management.
• Responsible for compliance with security and data privacy policies and standards within the scope of the role.
• Ensure effective management of third-party resources, including vendor selection, performance oversight, and adherence to TDS standards.
• Accountable for aligning technology capabilities and initiatives with business priorities to deliver measurable value.
• Oversee identification, prioritization, and delivery of solutions that support business outcomes.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)