[Hiring] Director of Membership @Physician Assistant Education Association

Role Description

Are you passionate about listening to members, making sense of data, and using insights to improve how an organization serves its community? PAEA (PA Education Association) is seeking a strategic and service-minded Director of Membership to help us better understand our members and create experiences that are responsive, valuable, and easy to navigate.

The Director of Membership will strengthen how PAEA serves, supports, and learns from its members by shaping a seamless, data-informed membership experience that drives engagement, retention, and long-term member value. Reporting to the Chief Talent and Experience Officer, this role leads membership operations, renewals, retention, member service, and member intelligence, using membership data, participation patterns, service interactions, surveys, communities, and other listening channels to better understand member needs and emerging trends.

This is an opportunity for an association, membership, or customer experience leader who brings operational discipline, a collaborative mindset, and a talent for translating member insights into meaningful organizational improvements. Through dashboards, reporting, segmentation, and cross-functional partnership, the Director of Membership will help PAEA reduce friction, strengthen service delivery, and ensure the products, programs, resources, and experiences offered to members are responsive, accessible, and valuable.

Please include your resume and cover letter when applying for this position.

This position may be exposed to sensitive and confidential information daily; this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEA’s Privacy Policy and the PAEA Employee Handbook that all employees must sign.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Seven or more years of experience in membership, association management, member/customer experience, business operations, or a related field.
• Demonstrated experience leading membership or customer-facing operations, including responsibility for processes such as membership administration, renewals, retention, or member service.
• Experience leading a team and functional area, including hiring and performance management.
• Strong experience working with association management systems, CRM platforms, databases, or other enterprise technology systems.
• Demonstrated ability to use data and qualitative insights to identify trends, develop recommendations, and inform strategy and decision-making.
• Experience designing or improving business processes, workflows, and service delivery.
• Strong ability to build relationships and lead work across functional and organizational boundaries.
• Excellent strategic thinking, communication, project management, problem-solving, and organizational skills.

Requirements

• Salesforce experience.
• Experience within a professional association, membership organization, nonprofit, or similarly complex organization.

Benefits

• This position is remote, with no in-office presence required.
• PAEA offers a competitive salary and benefits that considers external market compensation and maintains internal equity.
• The salary range for this position is $108,000-$118,000 annually.
• The benefits package includes health, life, and disability insurances; paid time off and holidays; a 403(b)-retirement plan with an 8% employer contribution; monthly wellness stipend, professional development funding, tuition assistance, and other benefits.

Work Environment & Benefits

• This position requires periodic travel to assigned organizational events, including the annual staff retreat.

Work Authorization or Security Clearance Requirements

• The individual in this position must be authorized to work in the United States.

Fairness and Accessibility

PAEA is committed to fairness and accessibility in all areas of its business activities, including employment, management, procurement, and contracting. As such, it is the policy of PAEA to afford equal opportunity in employment and contracting without regard to race, color, national origin, sex, religious preference, age, sexual orientation, genetic information, gender identity, status as a parent, disability, veteran or any other status protected by applicable US law.