[Hiring] Director of Insurance, Personal Accident / Accident and Health @Concentric Advisors

Role Description

The Director of Insurance (Personal Accident / Accident & Health) is a senior commercial leadership role responsible for driving the growth of SPS’s insurance channel. The primary objective of this role is to:

• Expand carrier and broker relationships.
• Embed SPS as a preferred response provider within insurance products.
• Convert insurance-driven engagements into long-term enterprise revenue.

This position will serve as the key interface between insurers, brokers, and SPS's operational capability, ensuring alignment among underwriting intent, claims delivery, and client outcomes. This is a full-time senior leadership position operating within a fast-paced, international environment. Given the global nature of SPS operations and insurance relationships, the role requires a flexible approach to working hours, including engagement across multiple time zones and occasional out-of-hours availability to support critical client or partner requirements.

Responsibilities

• Develop and manage strategic relationships across Personal Accident and Accident & Health carriers and brokers, focusing on originating new partnerships.
• Position and embed SPS services within insurance policies, endorsements, and response frameworks.
• Expand SPS beyond existing insurer relationships into a diversified, multi-carrier portfolio.
• Work with insurers and brokers to develop and structure insurance products incorporating SPS capabilities, including:
  • Medical and security response
  • Global assistance and evacuation
  • Intelligence-led risk mitigation
• Act as senior relationship lead for key policyholders, ensuring high-quality delivery and engagement.
• Convert insurance-driven interactions into:
  • Global Assistance retainers
  • Membership programs (e.g., GEAR)
  • Enterprise security and medical solutions
• Represent SPS within the London Market and international insurance ecosystem, supporting business development, tenders, and market positioning.
• Ensure effective coordination between carriers, brokers, and SPS operational teams, including the Global Response Center (GRC), to deliver consistent and high-quality outcomes.
• Own and deliver against insurance revenue growth targets, building a structured and scalable pipeline across carriers, brokers, and insured clients.

Qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship.
• Minimum of 10 years’ experience within the insurance market.
• Demonstrated track record of building and managing carrier and broker relationships.
• Proven ability to originate and scale insurance partnerships and embed services within insurance products.
• Experience working with or alongside operational service providers (e.g., assistance, medical, or security services).
• Established network within the London Market and/or international insurance markets.
• Bachelor’s degree or equivalent professional experience required; advanced degree or relevant experience preferred.
• Insurance qualifications advantageous.
• Strong understanding of:
  • Insurance policy structures
  • Claims and response workflows
  • Broker and underwriting dynamics
• This role requires regular international travel (approximately 25–35%), including:
  • Engagement with carriers and brokers across the London Market and global hubs.
  • Attendance at industry events, client meetings, and strategic partner engagements.
  • Occasional travel in support of key client relationships or operational alignment.

Preferred Qualifications

• CII qualification (ACII or FCII) or equivalent professional insurance designation.
• Experience in structuring or distributing Personal Accident and/or A&H products within the Lloyd's or London Company Market.
• Familiarity with global assistance, medical evacuation, or security response services and how they integrate within insurance policy frameworks.
• Existing senior-level relationships with PA/A&H underwriters, MGAs, or specialist brokers operating in international markets.
• Experience working in or alongside an operational service provider environment, with the ability to translate underwriting intent into delivery capability.

Benefits

• 20 Vacation Days plus Bank Holidays (8).
• Personal Accident Insurance.
• Employee Assistance Program for personal needs.
• Enrollment into the pension scheme to which SPS contributes 3% of your salary.
• Credentity Protection - Eclipse Digital Protection by Concentric.
• Dedicated Security and Intelligence Training Programs for Professional Development.
• Coaching and Mentoring Opportunities.