[Hiring] Director of Insurance Operations @Odevo

Role Description

The Director of Insurance Operations serves as the strategic and operational backbone of Odevo's Insurance Group. Reporting to the SVP of Insurance – US, this person will own the systems, processes, people, and data that enable Odevo's insurance program to perform at scale. This role translates strategy into execution:

• Managing a distributed team of Insurance Coordinators.
• Building the tools and workflows that drive growth.
• Owning the broker partnership channel that sits at the heart of Odevo's current go-to-market model.

Key Responsibilities

• Team Leadership & Performance Management:
  • Directly manage a team of Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market.
  • Design and lead team operating cadence to drive organization, clarity, and execution.
  • Partner with HR and senior leadership on organizational design as the team scales.
• Sales & Growth:
  • Serve as the primary operational stakeholder of Odevo's national network of broker partner relationships, driving volume from prospecting through policy placement.
  • Manage broker SLAs, service levels, and escalation pathways to ensure a high-quality client experience.
  • Facilitate regular business reviews with broker partners to track performance, resolve issues, and align on growth priorities.
  • Identify opportunities to expand, adjust, or deepen broker partnerships in line with market strategy.
• Process Design & Operational Infrastructure:
  • Own the end-to-end operational model for insurance delivery, from data intake and policy backing through renewal execution and post-placement servicing.
  • Work closely with Op Co leadership to prioritize high-opportunity accounts.
  • Design, document, and continuously improve standard operating procedures for all team functions.
  • Lead process improvement initiatives that reduce friction, improve data quality, and increase team capacity.
• Data, Reporting & Insights:
  • Own brokerage channel reporting across the business, including growth, retention, penetration, commission financials, and team performance metrics.
  • Translate data into actionable insights and recommendations for senior leadership.
  • Partner with the broader Odevo data and technology teams to improve systems and reporting infrastructure over time.

Who You Are

• A strategic insurance-operations leader with strong P&C insurance knowledge.
• A builder of high-performing teams and systems, leading distributed teams with clarity and accountability.
• A data-driven relationship manager, using performance data to identify opportunities and guide decisions.

Experience

• 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field.
• 2+ years managing a team, with a demonstrated ability to develop and performance-manage direct reports.
• Strong working knowledge of P&C insurance products.
• Proven ability to manage external partner relationships at a program level.
• Strong written and verbal communication skills, including the ability to present to senior stakeholders.

Preferred

• Experience working with or within HOA management companies, community association management, or similar property management environments.
• Experience working in a portfolio company or matrixed organization.
• P&C license held or ability to obtain.

Sounds Like You?

Apply today!