[Hiring] Director of Hospital & Patient Services @Fresenius Medical Care

Role Description

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.

• Directs the strategic initiatives relative to the market development activities of Hospital Services Specialists (HSS) and Renal Travel Consultants (RTC).
• Collaborates with Sr. Director, Hospital & Patient Services, Divisional Vice-President, Operations Support, Market Development and appropriate operations management team to establish the target markets for service expansion and product offerings.
• Ensures seamless integration of division and corporate growth goals.
• Transfers field knowledge and geographic characteristics to the Central Admissions Office.
• Develops the skill set of the Manager of Hospital & Patient Services staff through educational offerings; mentoring and guidance.
• Ensures compliance of staff to company policy and procedures; and state and federal regulations.

Qualifications

• Bachelor’s Degree in Healthcare, Marketing or Business related field.
• Advanced education preferred.

Requirements

• 5 years of directly related sales/customer service management experience, preferably in health care environment.
• 5 years related experience in a multi-facility environment, finance or accounting.
• Demonstrated management and leadership competencies and skills.
• Excellent verbal and written communication skills.
• Excellent skills in customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, and decision-making.
• Must have working knowledge of the reimbursement and insurance verification process.
• A fundamental knowledge of managed care a plus.
• Must complete the required compliance and FMCNA orientation and training modules.
• Computer proficiencies: Microsoft Excel and/or Access, PowerPoint, Word, Tabit software a plus.
• Demonstrated skills in diversity management and performance management.
• Approximately 30% travel required.

Benefits

• Maintains a drug-free workplace in accordance with applicable federal and state laws.
• Equal opportunity employer; does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.