[Hiring] Director of Field Systems @Columbia Home Services

Role Description

This is a builder role. We run ServiceTitan across multiple OpCo brands on separate instances today, and we need someone to bring structure, standardization, and strategic architecture to our entire field technology stack — then lead the consolidation as we scale.

You will own everything ServiceTitan touches:

• Configuration
• Workflow design
• Dispatch architecture
• Reporting
• Integrations
• Acquisition onboarding

You will set the standard for how our platform runs inside the tool — and enforce it.

Qualifications

• 4+ years hands-on ServiceTitan configuration and administration experience
• Background in home services (HVAC, plumbing, electrical, or adjacent trades)
• Experience managing or coordinating a team, including external contractors or vendors
• Demonstrated ability to drive adoption across field operators
• Comfort operating in a private equity-backed, fast-moving environment

Requirements

• Experience supporting multi-location or multi-brand ST environments
• Familiarity with buy-and-build integration workflows
• Exposure to adjacent tools: Phones (Avochato, CallRail), marketing attribution platforms, financing integrations (Wisetack, GreenSky), or BI tools (Looker, PowerBI)

Benefits

• Build Phase: You're not inheriting a finished system; you're building the one the platform will run on for the next decade.
• Real Scope: Director title with real authority — 2 direct reports, contractor oversight, and direct access to platform leadership.
• PE-Backed Growth: Active acquisition pipeline means your work compounds — every playbook you build gets deployed again on the next deal.
• Remote Flexibility: Fully remote role with travel to OpCo markets as needed.