[Hiring] Director of Enterprise Application Services @BRYAN UNIVERSITY

Role Description

Bryan University is in search of their next Director of Enterprise Application Services (EAS). The Director of EAS is responsible for ensuring optimal user experience for university faculty, staff, and students. This position leads, and serves as a member of, a team charged with:

• Understanding and documenting the functional needs of university constituents
• Analyzing current and prospective system solutions
• Deploying appropriate technology solutions
• Establishing and maintaining automated data integrations
• Institutional reporting
• Ensuring system reliability

The Director of EAS team is expected to provide oversight, coaching, and hands-on leadership in all aspects of the enterprise application and data lifecycles.

Responsibilities

• Leadership/Coaching
  • Provide clear expectations to direct reports.
  • Provide coaching and regular feedback (positive and constructive) to direct reports to support growth.
  • Conduct weekly Quick Connect sessions to help direct reports establish and achieve realistic goals/objectives.
  • Hold regular staff meetings including all direct reports to communicate unit, department, and university objectives.
  • Hold regular personnel reviews and provide feedback to support employee development.
  • Demonstrate a positive attitude and set an example for direct reports and colleagues.
• Technical Leadership
  • Oversee and support operational systems management of CRM, SIS, LMS, campus portal, intranet, and other enterprise applications.
  • Oversee and support operational systems management of Data Warehouse infrastructure and PowerBI reporting.
  • Oversee Business Analysis operations to ensure functional business requirements are understood and documented.
  • Provide thought leadership for systems design to architect and develop technology solutions.
  • Serve as a leader and ITS team resource for Systems Development Lifecycle and Systems Architecture principles.
  • Establish, manage, and oversee Change Management and Release Management standards for all enterprise applications.
• Planning and Organizing
  • Lead project sponsors, stakeholders, and teams through all phases of system development life cycles.
  • Utilize data analysis to plan staff and resource allocations.
  • Develop plans, system designs, data flow diagrams, and other appropriate documents.
  • Establish appropriate project timelines and coordinate project resources.
  • Plan and account for account provisioning, user access, systems integration, and data security/integrity.
  • Demonstrate attention to detail in all phases of project and system life cycles.
• Information Processing & Decision Making
  • Prioritize allocation of time and resources in accordance with defined university and departmental priorities.
  • Actively look to maximize existing university investments and leverage existing systems.
  • Work with ITS teams and customers to identify and understand functional requirements.
  • Actively look to eliminate repetitive manual processes.
  • Identify potential impacts of new systems/processes or changes to existing systems/processes.
  • Coordinate with other ITS staff, functional users, and appropriate vendors for security and sustainability measures.
  • Work closely with ITS teams and campus customers to understand project requirements.
• Communication
  • Interpret meaning and importance of information.
  • Utilize plain language in all verbal and written communication.
  • Communicate system availability and maintenance notices to campus.
  • Develop clear functional requirements documents for modifications or enhancements.
  • Keep project, communication, testing, and training documentation updated.
  • Document systems and processes in accordance with defined standards.
  • Develop and utilize responsibility assignment matrices and project schedules.
• Problem Solving
  • Establish working partnerships with business units, ITS teams, and vendors.
  • Identify common issues and develop appropriate documentation, training, and/or tip sheets.
  • Analyze business processes and systems to provide leadership in maximizing unit resources.
  • Other projects, duties and responsibilities as assigned.

Qualifications

• 5+ years of progressive experience in enterprise application development, implementation, and management encompassing:
  • Business Intelligence/Institutional Reporting
  • System Integration Design/Development/Management
  • Systems Design/Development/Management
  • Systems Administration/Management
  • Business Analysis
  • Process Improvement/Management
  • Project Management
  • Change Management
  • Personnel Management
• CRM management experience is highly desirable. Salesforce experience is a plus.
• Database development, web, and/or application programming experience is a plus.

Requirements

• Bachelor’s degree in computer science, or equivalent combination of education and experience.
• Advanced degree highly preferred.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Positive attitude and solutions-oriented thinking.
• Ability to communicate technical concepts to both technical and non-technical audiences.

Benefits

• Medical
• Dental
• Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home