[Hiring] Director of Creative Services & Agency Operations @go4Talent Consultancy

Role Description

We are partnering with one of our clients in the agency industry to recruit a Director of Creative Services & Agency Operations. If you enjoy developing projects focused on gamification, have a knack for analytical thinking and also place great importance on culture, content and trends, this position is perfect for you.

Responsibilities

• Leadership & Operational Excellence
  • Lead, mentor and develop the agency team, creating a high-performance culture built on ownership, accountability, collaboration and continuous improvement.
  • Act as the primary driver of team alignment, ensuring everyone understands priorities, objectives and how their work contributes to broader company goals.
  • Foster an environment where creativity, experimentation, learning and feedback become part of the team's daily operating model.
  • Organize and lead agency meetings, ensuring clear decision-making, effective follow-ups and healthy communication across all stakeholders.
  • Build scalable team structures and workflows that enable sustainable growth while leading the development of market-driven creative ideas.
• Data-Driven Management
  • Design, optimize and continuously improve agency workflows, operational systems and performance frameworks.
  • Establish and monitor targets (OKRs), team productivity metrics, project health indicators and client success measurements.
  • Improve content production processes, delivery timelines and resource allocation through data-driven decision-making.
  • Research and implement new tools, AI solutions, automation opportunities and operational methodologies that improve efficiency and output quality.
  • Take ownership of post-project reviews and performance analysis, ensuring insights are transformed into actionable improvements.
• Revenue Generating Gamification & Trend Synthesis
  • Continuously monitor global trends, cultural shifts, emerging technologies, platform innovations and business opportunities across various sectors.
  • Build strong connections between Agency, Product Development, Sales, Content and Creative teams to create integrated solutions.
  • Introduce gamification thinking into projects, campaigns and internal processes to improve engagement and measurable outcomes.
  • Guide the team effectively to design initiatives aimed at actively using social media channels and increasing brand awareness.
  • Challenge conventional approaches by bringing new perspectives and ideas that help the team think beyond industry standards.
• Strategic Deal-Making Support
  • As a strategic partner, participate in customer and sales meetings to help identify growth opportunities.
  • Support business development initiatives through industry knowledge and strategic thinking.
  • Ensure a continuous flow of information regarding customer needs and market developments.
  • Support the improvement of operational, financial and administrative processes that contribute to scalable agency growth.

Qualifications

• Proven experience leading teams within agency environments.
• Strong leadership, stakeholder management and communication skills.
• Highly analytical and data-driven mindset.
• Demonstrated ability to design processes and optimize workflows.
• Strong business acumen with the ability to connect agency operations and client needs.
• Broad curiosity and strategic perspective.
• Strong understanding of social media ecosystems and digital content production.
• Experience in or genuine passion for gamification and engagement systems.
• Proven ability to contribute to business growth through strategic thinking.
• Familiarity with industries such as gaming, sports, fashion, FMCG, technology and youth culture.
• Comfortable working with AI-powered tools and emerging technologies.
• A well-established professional network.
• Experience engaging enterprise-level organizations and building high-impact partnerships.
• Fluent in English; additional languages are considered a strong plus.