[Hiring] Director of Consulting & Implementation @Kryterion Inc

Role Description

The Director of Consulting and Implementation will lead the strategy, execution, and growth of Kryterion’s implementation and consulting services organization, playing a critical role in delivering exceptional client experiences and long-term customer success. This leader will drive successful customer onboarding, program launches, and ongoing optimization initiatives for clients delivering high-stakes exams, certification programs, and credentialing services worldwide.

In this leadership role, you will oversee a team of project managers, implementation specialists, consultants, and training professionals while partnering closely with Sales, Product, Customer Support, and other cross-functional teams to deliver measurable business outcomes, accelerate client value realization, and strengthen customer partnerships. The ideal candidate combines strategic leadership with operational excellence, a customer-first mindset, and a passion for building scalable service delivery organizations that drive growth, retention, and client satisfaction.

Key Responsibilities

• Define and execute the Consulting and Implementation vision aligned with company growth goals
• Build scalable service offerings (implementation, integration, training, consulting)
• Drive utilization, margin, and revenue targets for services
• Oversee end-to-end implementation of certification programs, including:
  • Platform configuration (exam setup, candidate workflows, reporting)
  • Integrations such as SSO and API
  • Data migration and validation projects
• Ensure on-time, on-budget delivery of complex, multi-phase deployments
• Act as executive sponsor for key projects
• Lead, mentor, and scale a team of Implementation Managers, Consultants, Project Managers, Trainers
• Establish performance metrics, career paths, and training programs
• Foster a high-performance, customer-centric culture
• Partner with Sales on scoping, SOW development
• Collaborate with Product and Sales to influence roadmap based on client needs
• Align with Account Management for smooth transition from implementation to adoption
• Work with Support to ensure post-launch stability and issue resolution
• Develop standardized processes, templates, and playbooks for:
  • Certification program launches
  • Candidate experience optimization
• Track and report on KPIs:
  • Time-to-launch
  • Customer satisfaction for assigned projects
  • Utilization and billable rates
  • Project margin and revenue
• Leading the consultants, serve as a subject matter expert in certification and credentialing best practices, advising clients on:
  • Exam security and integrity
  • Program design and scalability
  • Regulatory or compliance considerations
• Represent the company at industry events, webinars, and client workshops upon request

Qualifications

• 5+ years of experience in SaaS Professional Services, Consulting, or Implementation
• 2+ years in a leadership role managing delivery teams running complex, multi-phase implementations
• Previous resource planning and delivery governance
• Risk and issue management expertise
• Ability to translate business needs into technical and service solutions
• Proven success delivering complex SaaS implementations (enterprise-level clients preferred)
• Strong understanding of integrations (APIs, SSO, LMS/CRM ecosystems)
• Demonstrated ability to manage P&L, utilization, and services revenue

Preferred Qualifications

• Experience with exam delivery platforms, online proctoring, or credential management systems
• Familiarity with standards in certification (e.g., psychometrics, exam security)
• Background in industries such as education, workforce certification, or compliance training