[Hiring] Director of Claims Enablement @Crum & Forster

Role Description

C&F’s Commercial Lines division delivers specialized insurance solutions for mid-sized and large businesses across a broad range of commercial exposures, management liabilities, and industry segments.

• Portfolio includes tailored coverage solutions for:
  • General Liability
  • Commercial Auto
  • Workers’ Compensation
  • Property
  • Excess Liability
  • Financial Lines products such as:
    • Management Liability
    • Professional Liability
    • Cyber
    • Crime
    • Fidelity
• Director of Claims Enablement leads the optimization and automation of claims processes, balancing technology-driven efficiency with operational excellence.
• Ensures scalable growth and cost control by leveraging advanced tools and continuous improvement methodologies.
• Fosters a culture of innovation, inclusion, and high-quality service across the claims team.

What You Will Do for C&F:

• Strategic Leadership & Optimization
  • Develop and execute a comprehensive claims enablement strategy focused on operational excellence, automation, and scalability.
  • Identify, evaluate, and implement process improvements and technology solutions to optimize workflows and reduce manual effort.
  • Champion the use of data analytics, AI, and automation tools to streamline claims intake, triage, assignment, and resolution.
  • Collaborate with IT, business partners, and vendors to ensure seamless integration of new technologies and systems.
• Automation & Technology Advancement
  • Lead initiatives to automate routine claims processes, leveraging available platforms and emerging technologies.
  • Oversee the deployment and adoption of digital tools, including claims management systems, reporting applications, and communication platforms.
  • Monitor technology performance, troubleshoot issues, and drive continuous improvement in system utilization.
• Performance Management & Team Development
  • Build and lead high-performing teams, providing coaching, mentorship, and professional development opportunities.
  • Establish clear performance metrics and accountability standards aligned with business objectives.
  • Drive a culture of innovation, agility, and customer-centricity within the claims enablement function.
• Resource Planning & Cost Management
  • Anticipate resource needs and recommend optimal staffing and budget levels to support business growth without increasing costs.
  • Develop scalable processes and automation strategies to handle increased claim volumes efficiently.
• Stakeholder Engagement & Communication
  • Serve as a key liaison between claims, IT, underwriting, and other business units to ensure alignment on enablement initiatives.
  • Represent Claims Enablement on corporate projects, ensuring adherence to quality, compliance, and operational standards.
  • Communicate effectively with senior leadership, providing regular updates on optimization and automation progress.

Qualifications

• A Bachelor’s degree (or equivalent experience) and 10+ years of experience.
• Proven experience in claims operations, enablement, or process optimization within the insurance industry.
• Demonstrated success in leading automation and technology-driven transformation initiatives.
• Strong analytical skills and proficiency in leveraging data to drive decision-making.
• Expertise in claims management systems, workflow automation tools, and reporting applications.
• Ability to innovate and implement best practices, with a focus on scalability and cost efficiency.
• Excellent organizational, prioritization, and time management skills.
• Effective communication and stakeholder management abilities.
• Commitment to fostering an inclusive, high-performance culture.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision, focused on whole family wellness
• Opportunities for career development, including tuition reimbursement and professional training
• A dynamic, ambitious, fun, and exciting work environment
• Encouragement of social and community responsibility through matching donation programs and volunteer opportunities