[Hiring] Director of Carrier Capacity @Arrive Logistics

Role Description

As the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. Your strong industry credibility and passion for operational excellence will directly accelerate our strategic goal of becoming a top North American freight brokerage.

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
• Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.
• Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.
• Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.
• Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).
• Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.
• Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.
• Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).
• Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.
• Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.

Qualifications

• Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
• 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.
• 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.
• 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.
• Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.
• Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.
• Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.
• Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.

Requirements

• This position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.

Benefits

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!

Company Description

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.