[Hiring] Director of Business Processes @Airgas

Role Description

The Director of Business Processes is responsible for promoting a business process excellence culture, acting as the Order to Cash Division expert, and implementing improvement strategies in support of Airgas’ Field and Business Support Center (“BSC”) operations. This individual will be an integral contributor in developing solutions and leading expert training teams with an overall focus on improving efficiency and effectiveness, internal controls, customer service, and EBITDA performance.

Qualifications

• Bachelor's Degree / Four-year college degree from an accredited institution
• 110+ years of progressive professional experience including business process improvement, order to cash experience
• Experience successfully leveraging business analytics to inform decisions
• Systematic problem solver focused on implementing solutions to solve root cause problems
• Comfortable with out of the box thinking and challenging status quo
• Strong ability to partner across a complex, decentralized organization and influence outcomes at all levels
• Ability to communicate and deliver presentations with impact
• Solid computer skills (i.e. Excel, Database programs)
• Extensive knowledge of ERP systems (SAP preferred)
• Team player who can collaborate to drive better outcomes
• Ability to set goals and motivate self
• Exceptional communication and interpersonal skills
• Strong project management skills

Requirements

• Lead and facilitate continuous improvement initiatives, such as Lean, Six Sigma, and other process improvement methodologies.
• Conduct internal process benchmarking in partnership with process stakeholders to identify best-in-class solutions as well as areas to enhance performance, efficiency, and productivity.
• Identify opportunities for operational efficiency and cost reduction.
• Demonstrate financial acumen by developing compelling business cases supporting recommended opportunities.
• Ensure sustainability of all improvements post-implementation by partnering with cross-functional team leaders and process owners to define the optimal performance measurements to track and measure success over time.
• Develop and implement SAP, technical processes, and Continuous Improvement training.
• Train, coach, and mentor select associates in the Six-Sigma principles and practices of driving transformational change.
• Direct and execute strategies that ensure that Training teams meet the goals and levels of production or service required by their company.
• Collaborate with the Compliance Manager on Airgas Operating Standards Compliance training for the division.
• Analyze operational data and feedback to identify pain points and areas for improvement.
• Utilize data-driven insights to make informed decisions and create action plans for improvement.
• Design and implement meaningful yet measurable operational metrics and practices to identify/monitor department performance through the creation of operational efficiencies.
• Drive innovation by continually assessing workflow processes and implementing improvements that are high impact and insightful.
• Analyze root cause and provide resolution recommendations for Order to Cash one-off or systemic issues.
• Liaise with subject matter experts including Credit/Collections, Special Handling, Central Billing Cash Applications, Sales, Customer Service, etc. to evaluate OTC issues and determine a course of action.
• Lead the evaluation of order-to-cash process improvement opportunities.
• Manage the process of timely and accurate completion of all tasks required to complete an acquisition/merger, scratch-start, and plant closure in collaboration with region stakeholders.

Benefits

• Comprehensive benefits package that includes medical, dental, and vision plans.
• Short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.
• 401k plan with company matching funds.
• Tuition reimbursement and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.