[Hiring] Director, Incident Response Communications @CrowdStrike

Role Description

CrowdStrike is seeking a senior communications leader with deep cybersecurity incident response expertise to establish and lead our Incident Response (IR) Communications practice. This role provides front-line strategic messaging, media relations, and reputational guidance during active, high-profile incident response (IR) engagements, helping customers manage reputational risk with the same speed and precision as our technical teams.

This is a rare opportunity to build and lead a dedicated IR Communications capability inside CrowdStrike. The right leader will shape how CrowdStrike supports customers through the most critical moments of a cyber crisis, working at the center of technical response, executive decision-making, and public scrutiny.

This Director will serve as the lead communications advisor on high-stakes engagements, working directly with customer C-suite executives, external advisors, and key internal stakeholders. The role requires sound judgment, credibility with senior leaders, and the ability to operate calmly and decisively in fast-moving situations.

This role sits within the Communications Department and partners directly with CrowdStrike Services leadership, and other cross-functional teams.

What You’ll Do

• Define and own the global strategy, protocols, and best practices for Incident Response Communications across the Services portfolio.
• Serve as a senior communications advisor to customer executive leadership (e.g., CEOs, CISOs, GCs, CIOs, CCOs) during critical cybersecurity incidents.
• Provide direct advisory support during active incident response engagements, including ransomware attacks, nation-state intrusions, and other high-profile cybersecurity events.
• Lead development of external communications for customers, translating complex forensic findings into clear, executive-level messaging for global media and stakeholders.
• Manage relationships with crisis communications firms and coordinate with external counsel to ensure aligned and effective client support.
• Build and scale the IR Communications program, including development of standardized materials such as media statements, executive playbooks, and stakeholder engagement frameworks.

Qualifications

• 12+ years of progressive experience in crisis communications, including direct, hands-on involvement in live cybersecurity incident response engagements.
• Experience at a leading global communications firm or in a high-stakes corporate environment with significant executive advisory responsibility.
• Strong technical understanding of cybersecurity, digital forensics processes, and the global technology media landscape.
• Exceptional written and verbal communication skills, with a proven ability to distill complex technical and legal issues into clear, actionable executive counsel under pressure.
• Demonstrated ability to lead high-pressure communications efforts involving global stakeholders and complex legal and regulatory considerations.
• Credibility and presence with senior executives, with experience advising on public disclosure decisions and regulator-facing communications during cybersecurity incidents.

Requirements

• This role has a global remit. Candidates based in the Eastern Time Zone are preferred to align with operational needs.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe