[Hiring] Director, Global RCM Operations @OneOncology

Role Description

The Director, Global RCM Operations will report to OneOncology’s VP, RCM Operations. This role will be responsible for driving operational excellence across all global operations for OneOncology. This individual will oversee KPI management, practice onboarding, vendor performance, and cross‑functional program execution. The role will partner closely with Revenue Cycle Management (RCM) leadership, Operations, HR, IT, and external vendors to ensure scalable and consistent delivery. This is a hands‑on leadership role focused on execution, governance, and continuous improvement.

Responsibilities

• Define, track, and manage global KPIs across RCM and shared services.
• Establish performance dashboards and operating rhythms.
• Identify trends, risks, and improvement opportunities and drive corrective actions.
• Lead the onboarding of new practices into OneOncology’s global operations framework.
• Own transition plans, timelines, readiness checklists, and go‑live coordination.
• Partner with US operations and practice leadership to ensure smooth handoffs.
• Act as primary owner for vendor governance.
• Track vendor SLAs, productivity, quality, and financial performance.
• Drive issue resolution, escalation management, and vendor optimization.
• Lead cross‑functional initiatives such as process standardization, tool and workflow implementations, and capacity and scaling initiatives.
• Ensure projects are delivered on time, within scope, and with clear outcomes.
• Identify operational bottlenecks and inefficiencies.
• Drive standard operating procedures (SOPs) and best practices.
• Build a culture of accountability, documentation, and continuous improvement.
• Partner closely with functional leads, supervisors, and global teams.
• Support leadership hiring, onboarding, and operational readiness.
• Provide clear communication and reporting to senior leadership.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Qualifications

• 10+ years of experience in operations, shared services, GCCs, or healthcare operations.
• Strong experience with KPI management and performance governance.
• Proven track record of program / project management.
• Experience onboarding new clients, practices, or business units.
• Vendor management and SLA oversight experience.
• Strong analytical, organizational, and communication skills.
• Ability to operate in a fast‑paced, scaling environment.
• Healthcare / RCM experience preferred but not mandatory.
• Global delivery or offshore operations experience strongly preferred.
• Standard working hours will align with Eastern Standard Time (EST) to support core operational needs, with occasional flexibility required on an as‑needed basis.

Essential Competencies

• Proven experience leading and developing large teams.
• Experience managing offshore teams, aligning global operations to KPIs, and ensuring consistent quality across geographies.
• Expertise in identifying areas of improvement, critical dependencies, and process changes that enable the RCM team to attain integrated outcomes that are effective, efficient, sustainable, and improve customer satisfaction.
• Strong project management skills with a record of delivering cross‑functional initiatives on time, within scope, and with clear measurable outcomes.
• Ability to define, track, and interpret KPIs, manage dashboards, identify trends, and drive corrective action.
• Strong communication skills with the ability to present insights, updates, and performance metrics clearly to senior leadership and stakeholders.
• Must be detail-oriented, own key tasks, handle complex problems, manage multiple projects simultaneously, require minimal direction and be able to work within a team setting.
• Attendance is an essential job function.