[Hiring] Director, Customer Management Risk Strategy @Zip Co Limited

Role Description

Strategic leader with experience in credit strategies for a non-prime consumer lending portfolio with experience in exposure management. People-first data leader who delivers insights that fuel effective credit strategy execution and collaboration with cross-functional teams. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Working in our Risk Strategy team provides no shortage of opportunities to truly impact the way we operate. As a trusted strategic partner to every team across Zip, you will own all things around credit strategy for existing customers, helping drive increased customer engagement while minimizing losses.

As a Director of Customer Management Risk Strategy, you will be responsible for leading a team that delivers strategies to manage exposure and engagement across Zip’s customer portfolio. You will partner closely with product managers and engineering teams to develop new capabilities and strategies, and perform holistic monitoring of strategies and performance to identify strategic opportunities.

• Own credit line increases for existing customers to drive incremental transaction volume.
• Own credit line decrease strategy to mitigate future losses.
• Drive conversion of customers from our checkout channel to use the Zip app.
• Manage and develop analysts to drive strategic changes.
• Partner with Collections and Customer Experience team to monitor performance and cost.
• Own strategies to drive activation from lower activity customers.

Qualifications

• 15+ years of experience in financial services developing and deploying credit strategies.
• Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting.
• Quantitative background in engineering, statistics, math, economics, business, or related disciplines.
• Possesses strong communication, interpersonal and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams.
• Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask.
• Experience leading and developing analytical teams.
• Comfortable working in a fast-paced environment and dealing with ambiguity.
• Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk related activities.
• Experience with regulatory compliance, such as FCRA and Reg Z is a plus.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game.

Benefits

• Flexible working culture.
• Incentive programs.
• Unlimited PTO every year.
• Generous paid parental leave.
• Leading family support policies.
• 100% employer covered insurance.
• Beautiful Union Square office with a casual dress code.
• Learning and wellness subscription stipend.
• Company-sponsored 401k match.

Pay Range

The Pay Range for this position: $192,000 - $278,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

Company Description

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.