[Hiring] Director, Customer Engagement Liaison Strategy & Professional Organizations – US Pain @Vertex Inc.

Role Description

Vertex is seeking a strategic and collaborative leader to join the US Pain Business Unit to support our journey to bring forth new options for the treatment of pain. The Director, Customer Engagement Liaison (CEL) & Professional Organizations will play a critical role in shaping and executing Vertex’s customer engagement approach and professional organization strategy to support the continued launch and growth of JOURNAVX, a novel selective pain signal inhibitor of NaV1.8 in acute pain.

• Lead Strategy Development & Execution
  • Shape and implement the customer engagement strategy aligned to brand and market development priorities.
  • Develop a deep understanding of the market landscape to help shape the future of the acute pain market and Vertex’s role within it.
  • Identify, segment, and prioritize key external stakeholders across national, regional, and local levels and across relevant specialties.
  • Build tailored engagement plans to deepen relationships and support advocacy, education, and external influence.
• Drive Professional Organization Strategy
  • Lead Vertex’s engagement strategy with key professional organizations and societies.
  • Identify opportunities to strengthen scientific exchange, educational initiatives, and Vertex’s presence within priority organizations.
  • Partner cross-functionally to ensure coordinated and compliant engagement across meetings, committees, and collaborations.
• Enable Scientific & Clinical Advocacy
  • Partner closely with Medical Affairs and Marketing to ensure aligned and impactful external engagement.
  • Support development of clinical advocacy strategies, including advisory boards, expert input, and external insights.
  • Leverage customer and stakeholder insights to inform brand strategy, market development, and future opportunities.
• Integrate Across the HCP Engagement Ecosystem
  • Ensure alignment between customer engagement, speaker programs, congress strategy, and broader HCP engagement efforts.
  • Partner with P2P, HCP Marketing, and Field teams to maximize impact and consistency across touchpoints.
• Insights Generation & Strategic Input
  • Gather and synthesize insights from customer and external stakeholder interactions to inform:
    • Brand strategy and positioning.
    • Educational priorities.
    • Market landscape evolution.
  • Translate insights into actionable recommendations for senior leadership.
• Execution Excellence & Governance
  • Establish clear processes and governance for stakeholder identification, engagement, and tracking.
  • Ensure all activities are conducted in compliance with legal, regulatory, and ethical standards.
  • Manage agency partners and external vendors as needed to support execution.
  • Develop and implement governance related to engagement activities through guidance documents and implementation guides.
• Cross-Functional Leadership
  • Partner closely with Marketing, Medical Affairs, Market Access, HEOR, and Field teams to drive aligned external engagement strategy.
  • Serve as a key contributor to launch readiness and ongoing commercialization efforts.
  • Influence stakeholders across functions to ensure cohesive and effective execution.

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in healthcare/biopharmaceuticals across marketing, medical affairs, customer engagement, or related functions.
• Experience developing and executing customer engagement strategies and professional organization partnerships.
• Experience working cross-functionally in a matrixed organization.

Requirements

• Deep understanding of customer engagement models and external stakeholder strategy.
• Strong strategic thinking with the ability to translate insights into actionable plans.
• Excellent relationship-building and influencing skills with both internal and external stakeholders.
• Strong communication skills, including the ability to engage senior leaders and external experts.
• Ability to operate effectively in a fast-paced, evolving environment.
• Strong project management and organizational skills.

Preferred Qualifications

• Experience supporting product launches or market development initiatives.
• Experience working with professional societies or leading external partnerships.
• Familiarity with compliance requirements related to external engagement and HCP interactions.
• Ability to travel ~40–50%.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including a week-long company shutdown in the Summer and the Winter.
• Educational assistance programs including student loan repayment.
• Generous commuting subsidy.
• Matching charitable donations.
• 401(k) and more.

Flex Designation

• Remote-Eligible
• Flex Eligibility Status:
  • Remote: work remotely five days per week and come into the office on occasion.
  • Hybrid: work remotely up to two days per week.
  • On-Site: work five days per week on-site with ad hoc flexibility.