[Hiring] Director, Consulting @Stitch Consulting Services, Inc.

Role Description

Your role will make a tremendous impact across Stitch because you’ll be acting as a strategic partner across our accounts and be responsible for inspiring and mentoring a high-performing team built on a culture of accountability, collaboration, and continuous learning.

As a Delivery Director, you will be focused on a set of accounts where you will be responsible for:

• Overall project execution
• First level of management escalation
• Managing a cross-disciplinary team including Project Managers, Solution Architects, Marketing Strategists, and Technical Producers (Email Developers) who report into you through their Associate Directors.

What You’ll Do

• Account Management:
  • Responsible for servicing a book of business of 8-15 clients.
  • Manage executive stakeholders and conduct executive sessions.
  • Overall client and project management including mitigating escalations.
  • Partner with the Client Partner to identify future opportunities.
  • Collaborate cross-functionally with Client Partners, Operations, and Delivery leadership.
  • Partner with Sales and Client Partners on proposal and pitch processes.
• Delivery Excellence:
  • Drive successful project execution.
  • Ensure use of standard methodology and processes across your team.
  • Help develop best practices per your functional domain expertise.
• Operational Management:
  • Manage project margins and proactively resolve scope issues.
  • Address resource allocation challenges to mitigate risk.
  • Rapidly diagnose root causes and establish plans of action.
• Delivery Leadership:
  • Manage a team of Associate Directors and drive a high-performance culture.
  • Partner on hiring, training, and onboarding consultants.
  • Champion a mindset of continuous improvement.
• Customer Satisfaction:
  • Maintain favorable customer satisfaction as measured by renewal and growth.
  • Gather client feedback in account check-ins and G2 reviews.
• Innovation:
  • Develop packaged solutions to help achieve client’s business outcomes.
• Occasional travel: Travel up to 20%, to various locations as required.
• Perform other duties as assigned.

What Does Success Look Like In This Role?

• Successfully service a group of 8-15 client accounts.
• Leverage senior team members and functional leaders to manage customer risk and relationships.
• Manage a team of Associate Directors organized by competencies.
• Achieve a 55%+ target margin across your projects.
• Ensure your team of consultants achieves an 80%+ utilization target.
• Maintain average client account check-in scores of 8+.
• Contribute minimally 8-10 billable hours a week.

Qualifications

• 12+ years of hands-on experience with marketing technology and customer engagement implementations.
• 10+ years in consulting or professional services, with proven success driving high-impact work for enterprise-level clients.
• 6+ years of people-leadership experience, including hiring, coaching, and developing the people on your team.
• Experience managing a team of 10 or more, including directly managing other managers or team leads.
• Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations).
• Strong executive communication and stakeholder-management skills.
• Proven success owning the delivery and commercial performance of a multimillion-dollar portfolio of enterprise accounts.
• Demonstrated ability to build and sustain high-performance teams.
• Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship.

Benefits

• Medical, dental, vision, and life insurance.
• 401k with company match.
• Flexible PTO policy.
• Monthly tech stipend.
• Paid parental leave.
• In-person onboarding experience at our HQ in Indianapolis, Indiana.
• Mental well-being support.