[Hiring] Director Consolidated Revenue Cycle Business Office and Partnership Oversight @Novant Health

Role Description

The Director Consolidated Revenue Cycle Business Office and Partnership Oversight provides focused leadership and accountability for revenue cycle performance across the region. This role oversees the outsourced revenue cycle partnership and serves as the primary Revenue Cycle liaison to the Regional President, CFO, CMO, and operational leaders. The Director must have strong knowledge of Epic as it relates to revenue cycle operations and be able to translate available Epic capabilities and workflow improvements into practical changes for the region's operations. This role drives continuous adoption of Epic enhancements, including artificial intelligence and workflow automation, and ensures that regional leaders and the outsourced partner incorporate these capabilities into daily operations. The Director leads resolution of persistent opportunities, monitors performance through Epic and other analytics, and holds the outsourced partner accountable for measurable operational and financial results. The position leads through influence, partnership, governance, and clear escalation rather than through direct staff supervision. While the initial focus is region stabilization and optimization, the role may expand to support other regions or assume additional revenue cycle responsibilities as organizational needs evolve. Accountability for the outsourced partner will remain a core responsibility regardless of future scope.

Qualifications

• Required: 4 Year / Bachelors Degree in Healthcare Administration, Finance, Business
• Preferred: Graduate Degree in Healthcare Administration, Finance, Business

Requirements

• Required: 10+ years' experience in Revenue Cycle Management, business operations, project management, or similar leadership level role.
• Five years' experience in a Revenue Cycle leadership role.
• Preferred: Certification in healthcare revenue cycle management or related field.

Benefits

• Strong analytical, organizational, and communication skills.
• Proven ability to lead teams and manage projects effectively.
• In-depth knowledge of healthcare revenue cycle processes, regulations, and best practices.
• Must demonstrate strong knowledge of Epic revenue cycle workflows, functionality, reporting, and optimization opportunities.
• Must be able to translate Epic enhancements, including AI, automation, and workflow improvements, into sustainable operational practices for South Carolina.
• Proficiency with Epic SlicerDicer, Power BI, and Excel is required.