[Hiring] Director, Commercial Deal Desk @Nintex

Role Description

The Director of Commercial Desk owns the end-to-end commercial execution layer of the revenue engine, including deal structuring, pricing strategy, licensing governance, and transaction support. This role ensures deals are structured efficiently, aligned to company guardrails, and optimized for both revenue outcomes and customer value.

This leader partners closely with Sales, Finance, Legal, and Product to balance speed and control, transforming the commercial desk from a reactive support function into a proactive, strategic lever for growth, margin protection, and forecast accuracy.

Your contribution will be:

• Deal Desk Transformation (From Support → Strategic)
  • Establish a “true commercial desk” operating model (not ticket-taking)
  • Drive consistent deal review standards (value-based selling, give/get discipline)
  • Improve deal velocity, win rates, and forecast accuracy through better deal structuring
• Pricing Strategy & Governance
  • Define and enforce pricing guardrails, discount thresholds, and approval frameworks
  • Partner with Product and Finance on packaging, pricing strategy, and monetization models
  • Reduce margin leakage and improve pricing consistency globally
• Licensing & Commercial Policy
  • Standardize licensing practices (terms, extensions, migration policies)
  • Eliminate ad hoc/free licensing behaviors through clear governance
  • Ensure all commercial terms are properly papered and aligned to RevRec requirements
• Process & SLA Optimization
  • Define intake, triage, and escalation paths for all commercial requests
  • Establish SLAs for deal turnaround, approvals, and escalation handling
  • Identify and remove friction in CPQ / SFDC workflows
• Cross-Functional Alignment
  • Act as the central point of coordination between Sales, Finance, Legal, and RevOps
  • Ensure alignment on key policies (renewals, early pulls, discounting, deal structure)
  • Drive consistent communication of commercial policies to the field
• Data, Insights & Continuous Improvement
  • Identify deal desk friction points and systemic issues (e.g., approvals, pricing, licensing gaps)
  • Feed insights back into RevOps, Product, and GTM strategy
  • Partner with Systems to automate repeatable workflows over time

Qualifications

• Bachelor’s degree in related field or equivalent combination of education and experience
• 8-12 years of experience in Revenue Operations, Deal Desk, Pricing, or Commercial Operations
• 5-8 years of experience in a people leadership role
• Experience in SaaS / subscription-based business models
• Strong understanding of CPQ systems, deal structuring, and revenue recognition principles
• Proven experience managing cross-functional stakeholders in a global organization

Benefits

• Nintex has a hybrid working model, enabling us to build culture, learn, and grow together.
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

Company Description

We are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently.