[Hiring] Director Clinical Systems Design @Bon Secours Mercy Health

Role Description

This strategic leader is responsible for architecting safe, reliable, and human-centered clinical workflows across the enterprise. This role focuses on designing and standardizing high-risk clinical processes, integrating human factors, and embedding reliability principles to ensure that healthcare teams can consistently deliver safe, efficient, and high-quality care. The Director serves as a systems design authority, partnering with clinical leaders, operations, IT, supply chain, and other key stakeholders to proactively reduce risk and optimize clinical care.

• Lead system-level clinical workflow design and standardization for high-risk processes.
• Collaborate with Continuous improvement and Safety teams to translate lessons from events and performance data into systemic design improvements.
• Define and monitor reliability thresholds for critical clinical processes.
• Partner with key stakeholders including IT, facilities, operations, and clinical leaders to review and approve major workflow and technology projects from a safety and reliability perspective.
• Ensure clinical design solutions are scalable, sustainable, and aligned with enterprise safety, reliability, and performance goals.
• Integrate human factors and human-centered design principles into all clinical system changes.
• Provide thought leadership and education in clinical systems design, human factors, and safety engineering within the organization.

Qualifications

• Certified Professional in Patient Safety (CPPS)
• Certified Professional in Healthcare Quality (CPHQ)
• Human Factors (preferred)
• Clinical or engineering certification (preferred)
• Masters Degree in a clinical field, nursing, engineering, human factors, or a related field (required)

Requirements

• 7-10 years of healthcare experience with clinical systems design, human factors, reliability engineering, or high reliability healthcare operations (required)
• 7-10 years demonstrated experience with enterprise-level workflow design, proactive risk assessments, and implementation oversight (preferred)

Skills

• System analysis
• Error-proofing
• Failure analysis
• Data visualization
• Learning systems design
• Root Cause Analysis
• Process Mapping
• Human Factors Engineering
• Risk assessment
• Safety Event investigation
• Strong cross-functional collaboration skills
• Ability to influence clinical and operational leaders
• Excellent analytical, project management, and communication skills
• Strategic thinking
• Coaching
• Stakeholder management
• Change leadership
• Conflict resolution
• Systems thinking

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.