[Hiring] Director Clinical Program & Performance @Careers Signant Health

Role Description

The Director, Clinical Services is a senior leadership role responsible for the overall delivery, quality, and development of a team of Clinical Scientists. Reporting to the Senior Director, Clinical Services, this individual provides scientific and clinical expertise to support business development efforts, endpoint quality programs, and cross-functional initiatives across eCOA, data analytics, and product development. The Director plays a key role in building team capability, driving consistency in clinical methodology, and maintaining Signant Health's reputation as a scientific leader.

This role is open to candidates based anywhere in Eastern US and will be supporting APAC. Fluency in Japanese and English is required (written and spoken); proficiency in a third language is preferred. Some international and domestic travel is expected (up to 25%).

Key Accountabilities

• Conduct all activities in full accordance with Good Clinical Practice (GCP) guidelines.
• Ensure effective construction and implementation of training programs and endpoint quality methodologies.
• Advise Clinical Scientists on all aspects of studies including eCOA, training material design, endpoint strategy, and data analytics.
• Provide ongoing career development, coaching, mentoring, and performance feedback to direct reports.
• Work with Clinical Science Team Managers to ensure appropriate and continuing training for clinicians across the department.
• Identify training needs across the organization; organize and deliver training initiatives accordingly.
• Provide oversight and input to clinical and product teams to ensure consistent development and implementation of clinical products and services.
• Develop and manage quality assurance processes; write, review, and update SOPs and work instructions.
• Participate in and provide clinical science input for scopings, proposal writing, and bid defences.
• Maintain and develop customer relationships as well as relationships with external clinical resources.

Qualifications

• Advanced degree in science or healthcare; clinical trial research experience strongly preferred.
• Fluency in Japanese and English required (written and spoken); proficiency in a third language (e.g., Mandarin or another Asian language) preferred.
• Proven ability to teach, mentor, and develop clinical staff at varying levels of seniority.
• Excellent scientific writing and oral communication skills; confident and credible presenter.
• Knowledge of statistics; competency and experience with data analytics.
• Strong computer skills including Word, Excel, and PowerPoint; ability to learn and adapt to new platforms.
• Ability to work successfully in a team culture with staff at all levels and across disciplines.
• Ability to diplomatically resolve conflicts and maintain positive professional relationships.
• Strong analytical, organizational, and creative problem-solving skills.
• Ability to thrive in a fast-paced, entrepreneurial environment; proactively manages time and competing priorities.

Requirements

• Subject matter expertise in eCOA, data analytics, or a specific therapeutic area (e.g., CNS, immunology, dermatology, oncology).
• Experience providing scientific input to product design, features, and commercial presentations.
• Familiarity with regulatory guidance on clinical outcome assessments and endpoint validation.
• Experience managing global, cross-functional teams across multiple time zones.

Benefits

• Collaborative, global environment for career growth.
• Opportunity to work alongside experts across clinical, technology, data, and operations.
• Chance to drive meaningful innovation and not just maintain the status quo.