[Hiring] Director, Clinical Delivery Strategy @Care Access

Role Description

The Director, Clinical Delivery Strategy is a senior strategic and operational leader embedded within the Clinical Delivery organization. This role is responsible for driving scalable, durable improvements across Clinical Delivery teams. This role sits at the intersection of strategy, operations, and execution, translating enterprise priorities into practical improvements in how Clinical Delivery teams operate, scale, and deliver for patients and studies.

The Director is responsible for identifying high-impact opportunities, designing improved operating models and workflows, and leading complex change initiatives that enhance efficiency, quality, speed, and team experience across Clinical Delivery. Success in this role requires deep partnership within Clinical Delivery leaders, frontline teams, Data & Analytics, Product/Technology, and senior leadership.

Qualifications

• Strong strategic thinking with the ability to connect business priorities to operational execution.
• Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation.
• Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking.
• Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations.
• Experience assessing workflows and designing scalable operational processes in dynamic environments.
• Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams.
• High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities.
• Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums.
• Experience creating executive-ready presentations, project materials, and operating updates.
• High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms.

Requirements

• Bachelor’s degree required.
• 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions.
• 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders.
• Equivalent combinations of education and experience may be considered.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match