[Hiring] Director, Client Integrations @Ensemble Health Partners

Role Description

Ensemble Health Partners is seeking a strategic and operationally focused Director, Client Integrations to lead client integration initiatives for new and existing healthcare clients. This role serves as a key partner between Operations, Revenue Cycle, Client Services, Technology, Implementation, and operational leadership teams to ensure seamless client transitions, operational readiness, alignment, and long-term success.

The ideal candidate will bring deep expertise in healthcare operations, revenue cycle, client integrations, implementation, and relationship management. This leader will be responsible for guiding client integration activities, supporting operational transformation, identifying process improvement opportunities, and ensuring best practices are consistently implemented across client engagements.

Key Responsibilities

• Client Integrations
  • Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.
  • Serve as a primary operational partner throughout implementation and transition efforts.
  • Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.
  • Partner with operational leaders to develop post-integration action plans that support quality, productivity, client satisfaction, and financial performance.
  • Support organizational readiness activities including training, communication, workflow design, and stakeholder engagement.
• Operations & Implementation
  • Provide leadership and direction throughout client onboarding, implementation, and integration activities.
  • Collaborate with Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support successful client transitions.
  • Monitor implementation progress, operational performance, risks, and key milestones.
  • Assist with the development and implementation of action plans related to operational gaps, client needs, and integration concerns.
  • Support transition activities to ensure operational teams are prepared for successful client onboarding and ongoing operations.
• Revenue Cycle Optimization
  • Analyze revenue cycle and operational performance indicators to identify root causes, risks, and opportunities for improvement.
  • Partner with Revenue Cycle teams to improve operational performance, client outcomes, and efficiency.
  • Assist clients and internal teams with workflow redesign, process improvements, and operational transformation initiatives.
  • Support implementation of automation, reporting, and technology solutions that improve operational performance and the client experience.
• Relationship Management
  • Build trusted partnerships with client stakeholders, operational leaders, implementation teams, and cross-functional partners.
  • Act as a strategic advisor regarding client integrations, operational readiness, and transition planning.
  • Present operational updates, implementation progress, risks, and recommendations to leadership teams.
  • Facilitate effective communication between internal and external stakeholders throughout implementation and integration activities.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.
• Minimum of 3 years of leadership, consulting, project management, or implementation experience.
• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.
• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.
• Strong understanding of healthcare operations and the ability to identify and address operational risks and opportunities.
• Demonstrated ability to lead complex projects and influence stakeholders across multiple departments.
• Ability to travel up to 20% based on business and client needs.

Individual Contributor AI Knowledge

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Manager to Director AI Knowledge

• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, to include the exploration, experimentation, and application of AI.

Preferred Qualifications

• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
• Experience with Epic, Cerner, Meditech, or other major healthcare platforms.
• Background in revenue cycle operations, implementation, project management, or client services.
• Experience managing client-facing healthcare operations.
• Knowledge of AI-enabled tools, automation technologies, Power BI, Copilot, or workflow optimization solutions.
• Experience supporting multi-state or national healthcare operations.

Location Requirement

• This is a remote position with up to 20% travel based on business and client needs.
• This position pays between 111,800.00 - 167,700.00.

Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Company Description

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025.
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024.
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024.
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024.
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023.
• Energage Top Workplaces USA 2022-2024.
• Fortune Media Best Workplaces in Healthcare 2024.
• Monster Top Workplace for Remote Work 2024.
• Great Place to Work certified 2023-2024.