[Hiring] Director, Change Management & Communications @InnovAge

Role Description

The Director, Change Management is responsible for leading and stewarding InnovAge’s enterprise change management program, ensuring major organizational changes are effectively planned, communicated, adopted, and sustained.

This role owns the enterprise change management framework, methodology, standards, tools, governance, and measurement approach and serves as the organization’s senior change management practitioner. The Director partners closely with the Enterprise PMO, executive sponsors, Human Resources, Learning & Organizational Development, Technology, Clinical and Operational leaders, and other business functions to integrate the people side of change into the execution of strategic initiatives. Using Prosci ADKAR as a core methodology, the Director builds organizational change capability while directly leading change strategy for the organization’s most complex and high-impact initiatives.

Qualifications

• Bachelor’s degree in Organizational Development, Human Resources, Business, Communications, Organizational Psychology, Healthcare Administration, or related discipline.
• Prosci Change Management Certification and demonstrated experience applying the ADKAR Model.
• 10+ years of progressive experience in change management, organizational effectiveness, communications, transformation, organizational development, or related disciplines.
• 5+ years of leadership experience, including direct people leadership and/or leadership of enterprise-scale programs.
• Demonstrated experience leading complex, cross-functional organizational change.
• Experience building, leading, or significantly advancing an enterprise change management program, practice, or Center of Excellence.
• Demonstrated experience developing executive and employee communication strategies.
• Experience supporting large technology implementations, organizational redesign, operating-model changes, process transformation, or other significant enterprise initiatives.
• Demonstrated ability to influence executives and senior leaders in a complex, matrixed organization.
• Experience developing change impact assessments, stakeholder assessments, readiness strategies, sponsor plans, communication strategies, adoption measures, and sustainment plans.
• Strong executive communication, facilitation, consulting, and stakeholder-management capability.
• Demonstrated ability to simultaneously operate at the enterprise-strategy and hands-on execution levels.

Requirements

• Experience partnering directly with an Enterprise PMO or Transformation Office.
• Project/program management experience; PMP certification is beneficial.
• Healthcare or other highly regulated industry experience.
• Experience supporting a geographically distributed, multi-site operating environment.
• Experience leading an Internal Communications function.
• Experience establishing change portfolio management, organizational readiness, or change-saturation practices.

Benefits

• InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely.
• InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers.
• Centers are staffed by medical professionals who create personalized care plans for each participant.
• InnovAge is committed to equal opportunity and affirmative action, striving to create a diverse and inclusive workplace.
• Extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.