[Hiring] Director, Business Technology Engineering @Samsara

Role Description

We are looking for a forward-thinking leader to serve as the Director of Digital Workplace & End User Services. This is a pivotal role for someone who sees IT not as a support function, but as a product organization dedicated to empowering our workforce. You will be responsible for reimagining how our employees interact with technology, leveraging AI to drive productivity, and achieving a "zero-touch" operational model through high-degree automation.

This is a remote position open to candidates in the U.S and Canada. Relocation assistance will not be provided for this role.

Key Responsibilities

• Architect the AI-Centric Digital Workplace: Lead the strategy to integrate generative AI and intelligent agents into the daily workflow.
• Design for Delightful Experiences: Champion the "Digital Employee Experience" (DEX) by implementing sentiment-based metrics (eNPS).
• Drive Zero-Touch Automation: Transform our infrastructure into a highly automated, self-healing ecosystem.
• Audiovisual (AV) & Meeting Experience: Define and maintain the global standard for conference room AV technology.
• Service Desk & ITSM: Lead the end user support function, including Tier ½ helpdesk operations and IT service management (ITSM) processes.
• Lifecycle Management: Direct the strategy for hardware and software procurement, provisioning, patching, and asset disposal.
• Leadership & Vendor Management: Lead internal teams and manage external service providers.
• Product-Led IT: Manage our internal toolset as a product portfolio.
• IT Security & Compliance Partnership: Serve as a key stakeholder and partner to the Information Security team.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Qualifications

• Leadership Experience: 8+ years in IT leadership, with at least 2 years at the Director level.
• Product Mindset: Demonstrated experience managing technology platforms as products.
• Technical Vision: Deep familiarity with modern endpoint management and a proven track record of implementing AI/automation tools.
• Change Management: Ability to drive organizational change.
• Communication: Exceptional ability to articulate a technical vision to executive leadership.
• Infrastructure Breadth: Demonstrated experience managing AV environments and familiarity with enterprise networking concepts.

Requirements

• Experience with ITSM platforms and a track record of maturing service delivery operations is strongly preferred.

Benefits

• Flexible working model that caters to the diverse needs of our teams.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation through a combination of base salary, performance-based bonus, and equity.