[Hiring] Director, Business Technology Engineering @Samsara
Director, Business Technology Engineering @Samsara
All Others
Salary usd 138,432 - 2..
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Director, Business Technology Engineering @Samsara

1wk ago - Samsara is hiring a remote Director, Business Technology Engineering. πŸ’Έ Salary: usd 138,432 - 247,200 per year πŸ“Location: USA, Canada

Role Description

We are looking for a forward-thinking leader to serve as the Director of Digital Workplace & End User Services. This is a pivotal role for someone who sees IT not as a support function, but as a product organization dedicated to empowering our workforce. You will be responsible for reimagining how our employees interact with technology, leveraging AI to drive productivity, and achieving a "zero-touch" operational model through high-degree automation.

This is a remote position open to candidates in the U.S and Canada. Relocation assistance will not be provided for this role.

Key Responsibilities

  • Architect the AI-Centric Digital Workplace: Lead the strategy to integrate generative AI and intelligent agents into the daily workflow.
  • Design for Delightful Experiences: Champion the "Digital Employee Experience" (DEX) by implementing sentiment-based metrics (eNPS).
  • Drive Zero-Touch Automation: Transform our infrastructure into a highly automated, self-healing ecosystem.
  • Audiovisual (AV) & Meeting Experience: Define and maintain the global standard for conference room AV technology.
  • Service Desk & ITSM: Lead the end user support function, including Tier Β½ helpdesk operations and IT service management (ITSM) processes.
  • Lifecycle Management: Direct the strategy for hardware and software procurement, provisioning, patching, and asset disposal.
  • Leadership & Vendor Management: Lead internal teams and manage external service providers.
  • Product-Led IT: Manage our internal toolset as a product portfolio.
  • IT Security & Compliance Partnership: Serve as a key stakeholder and partner to the Information Security team.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally.
  • Hire, develop and lead an inclusive, engaged, and high performing team.

Qualifications

  • Leadership Experience: 8+ years in IT leadership, with at least 2 years at the Director level.
  • Product Mindset: Demonstrated experience managing technology platforms as products.
  • Technical Vision: Deep familiarity with modern endpoint management and a proven track record of implementing AI/automation tools.
  • Change Management: Ability to drive organizational change.
  • Communication: Exceptional ability to articulate a technical vision to executive leadership.
  • Infrastructure Breadth: Demonstrated experience managing AV environments and familiarity with enterprise networking concepts.

Requirements

  • Experience with ITSM platforms and a track record of maturing service delivery operations is strongly preferred.

Benefits

  • Flexible working model that caters to the diverse needs of our teams.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
  • Above-market total compensation through a combination of base salary, performance-based bonus, and equity.
Before You Apply
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remote Be aware of the location restriction for this remote position: USA, Canada
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Director, Business Technology Engineering @Samsara
All Others
Salary usd 138,432 - 2..
Remote Location
Employment Type full-time
Posted 1wk ago
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