[Hiring] Director, Automation @Warner Music Group

Role Description

The Automation Director is a critical member of our Worldwide Business Operations team. Reporting to the head of Global Operations, you will be responsible for managing the automation initiatives in collaboration with the Tech team and external partners. WMG GBS is aggressively pursuing automation opportunities, including Robotics Process Automation, Artificial Intelligence, Low-code, No-code Workflow and Ticketing applications. This role will shape the strategy while also being responsible for supporting existing automation tools and applications. The ideal candidate will have strong project management and communication skills, while being a tech savvy business person. The role will interact with multiple collaborators including GBS process owners, Tech, business partners, and the GBS delivery teams.

Here you’ll get to:

• Define the strategy for automation across RPA, AI, and low/no-code platforms.
• Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs.
• Provide governance committees and leadership with access to project progress and outcomes.
• Assure that automation and technological projects include strategies to adopt new policies, procedures, technology, and processes.
• Ensure documentation and training materials reflect any process changes.
• Monitor outcomes related to automation alongside supporting technology projects.
• Maintain and update Pega and other platforms managed by GBS.

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field.
• 7-10 years of experience.
• Ability to manage resources outside of your control.
• Project Management experience.
• Customer service mindset.
• Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment.
• Extensive expertise and practical background with Robotic Process Automation (RPA) and AI tools/workflows.
• Customer Relationship Management (CRM) knowledge and experience in business analytics.
• Experience with AI/RPA implementations from initial design to implementation.
• Experience with CRM (ticketing system) functionality.
• Ability to communicate effectively with executive audiences.

Requirements

• Experience in a shared services environment.
• Experience with Google / Vertex AI suite of RPA/AI/agentic tools.
• Experience with S/4HANA and/or SAP or similar ERP environments.
• Familiarity with Pega Customer Service.
• Music industry experience a plus.

Benefits

• Salary Range: $155,000 - $175,000 Annually.
• Salary ranges are included for job postings where required by law.
• The actual base pay is dependent upon many factors, such as work experience and business needs.
• The pay range is subject to change at any time dependent on a variety of internal and external factors.

Company Description

Warner Music Group is home to a wide range of artists, musicians, and songwriters that fuel our success. We are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike.

Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.