[Hiring] Director, AI Business Process Leader @Microsoft

Role Description

We are looking for a Director, AI Business Process Leader - Microsoft US Federal to join our team. In this leadership position, you will guide and develop a team responsible for advancing customer success through Microsoft’s AI and cloud solutions. You will align the team with the organization’s vision, sales frameworks, and business priorities while helping them identify market opportunities, address challenges, and lead end-to-end customer transformation initiatives. The role partners closely with area and organizational leaders to manage pipelines, maintain accurate forecasts, and execute business strategy across core solution areas. You will also strengthen collaboration across teams, connect Microsoft solutions with customer and partner needs, and share market feedback that helps refine strategy and build trust. As a people manager, you will support employee growth and development, oversee project execution, and manage team performance.

Responsibilities

• Customer Engagement and Partnership:
  • Serves as a customer and partner advocate within the subsidiary/area.
  • Encourages early engagement of strategic partners in the sales process.
  • Participates in various rhythms of business (RoB) within the enterprise.
  • Delivers insights and feedback to internal teams to improve go-to-market (GTM) strategies.
  • Actively seeks to match solution scenarios with customer and partner organizations.
  • Acts as a trusted advisor to customers and partners.
  • Engages in conversations that highlight the strategic relationship between Microsoft, partners, and customers' business goals.
  • Advocates for customer support resources through Unified Support.
• People Management:
  • Managers deliver success through empowerment and accountability.
  • Model: Live our culture, embody our values, practice our leadership principles.
  • Coach: Define team objectives and outcomes, enable success across boundaries.
  • Care: Attract and retain people, know each individual’s capabilities and aspirations.
• Sales Operations and Pipeline Management:
  • Facilitates cross-team collaboration to enhance operational excellence.
  • Coordinates the integration of solutions across the full technology stack.
  • Guides team to utilize technology to foster business growth.
  • Encourages team to identify new revenue streams across the subsidiary.
  • Implements aspects of the enterprise sales strategy.
  • Helps identify opportunities for customers to use technology to transform their business operations.
  • Collaborates with area or organization leader to ensure an accurate forecast.
  • Monitors management of the sales pipeline and opportunities.
  • Supports the active management of opportunities and helps address potential roadblocks.
  • Assists in the development and execution of sales strategy to optimize ROI.
• Sales Strategy and Execution:
  • Guides and supports team in anticipating, identifying, and addressing threats and gaps in the market.
  • Leverages deep knowledge and interpretation of market trends.
  • Develops tailored business solutions that respond to customer demands.
  • Implements and oversees strategic sales plans for each solution area.
  • Develops a pipeline of diverse talent that responds to market needs.
  • Guides team to lead end-to-end AI and cloud-driven transformation initiatives.
  • Encourages teams to pursue innovation and excel in achieving market impact.
  • Promotes the integration of security principles in all customer engagements.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience.

Requirements

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions.

Preferred Qualifications

• Preference for a current active clearance or the ability and willingness to obtain a clearance.
• Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience.
• 6+ years solution or services sales experience.
• 3+ years people management experience.

Compensation

• The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year.
• In specific locations, such as the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $170,300 - $239,800 per year.

Company Description

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.