[Hiring] Digital Transportation @TekWissen

Role Description

Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service.

• Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems.
• Submit guest requested Address Reroutes to carrier base.
• Track escalated POD submissions and address reroute requests via internal database.
• Assist Guest Services with escalated parcel transportation issues as necessary.
• Communicate delivery information to carriers as requested to successfully ensure delivery.
• Manage shipment exceptions, shipment prioritization and expedited shipments. When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results.
• Other duties as assigned.

Qualifications

• Minimum 1 year of experience working with a Logistics/Distribution/Supply Chain environment preferred.
• Working knowledge of SAP. Must be comfortable learning new software.
• Strong analytical skills required.
• Previous experience managing vendors/carriers preferred.
• Experience in process improvement and best practices preferred.
• Must be self-motivated.
• Strong organization and follow-up skills.
• Strong communication skills, both written and verbal.
• Able to evaluate situations and make informed decisions.
• Able to perform multiple tasks at the same time.
• Microsoft Office proficiency required, advanced Excel and PowerPoint skills preferred.

Requirements

• Able to talk to vendors, carriers and DC's on the telephone.
• Able to maintain a professional image both in person, on the phone and in writing.
• Flexibility in daily task assignments as assigned.

Working Conditions

• Typical office environment.
• Frequent telephone and desktop computer usage.