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Digital Platform Tooling Analyst
@5H0 Hub International Limited
[Hiring] Digital Platform Tooling Analyst @5H0 Hub International Limited
Mar 23, 2025 - 5H0 Hub International Limited is hiring a remote Digital Platform Tooling Analyst. đź’¸ Salary: $80,000 to $100,000. đź“ŤLocation: USA.
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Role Description
The Digital Platform Tooling Analyst will support our Transactional Lines business as it continues its growth. This position requires technical support ownership, technical expertise, and collaboration with various teams.
- Provide technical support to our customers (mainly through our internal ticketing system)
- Track and document all customer support communication, escalations, and resolutions
- Triage issues, perform and document root cause analysis, and implement possible solutions
- Identify and recommend potential technical improvements (e.g. upgrades, designs, changes)
- Develop and maintain technical documentation, requirements, processes, and workplans
- Design, configure, optimize, test, and maintain our tooling platforms
- Engage with our product management team and software engineers about issues with our digital platforms
- Engage with management regularly with reports on project status, activities, and achievements
- Utilize strong analytical, problem-solving, and multitasking skills
Qualifications
- Experience in a technical support role within a software development organization
- Knowledge of Azure and AWS cloud infrastructure
- Knowledge of APIs and API calls
- Knowledge of SQL querying
- Ability to define goals and work independently towards them
- Strong analytical, troubleshooting, and problem-solving skills
- Strong capability to multitask and handle multiple work efforts at once
- Demonstrated ability to collaborate and communicate proficiently
- Desire to learn
- Experience with Microsoft Office tools and SharePoint
Requirements
- 5+ years of relevant technical education and/or work experience
- Required Travel: Up to 10%
- Employment Type: Full-Time, Exempt
- Location: This position reports to Chicago on a preferred hybrid schedule, but candidates based anywhere in the U.S. or Canada will be considered
Benefits
- Comprehensive health/dental/vision/life/disability insurance
- FSA, HSA and 401(k) accounts
- Paid-time-off benefits such as vacation, sick, and personal days
- Eligible bonuses, equity and commissions for some positions
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
$80,000 to $100,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
