[Hiring] Digital Loss Prevention Reviewer @DICK'S Sporting Goods

Role Description

The Digital Loss Prevention Reviewer is responsible for monitoring and reviewing potential fraudulent activities for fraud prevention, detection, and risk mitigation strategies. This position will be an integral member of the Loss Prevention department.

• Ecommerce Order Investigations
  • Monitors automated fraud screening application
  • Maintains or exceeds established standards for timeliness and customer service
  • Resolves complex issues with little or no supervision or direction
  • Conducts extensive research to validate purchases
  • Conducts follow-up research on fraudulent transactions
  • Works with peers and Digital Loss Prevention Leadership to communicate fraud trends and share best practices, ideas, and information
  • Communicates with athletes in a friendly and helpful demeanor
• Ecommerce Fraud Prevention
  • Identify fraud trends and communicate to the Digital Loss Prevention Leadership
  • Proficient in loss prevention tools
  • Any other assigned duties
• Ecommerce Fraud Disputes
  • Knowledge of fraud chargeback representation process
  • Understanding network dispute types and submitting current documentation

Qualifications

• High School Diploma or Equivalent
• 1-3 years' experience in eCommerce fraud prevention, loss prevention, and customer service

Requirements

• Cameras must be on during all virtual interviews
• AI tools are not permitted to be used by the candidate during any part of the interview process
• Offers are contingent upon a satisfactory background check which may include ID verification

Benefits

• Targeted Pay Range: $40,700.00 - $61,100.00
• Part of a competitive total rewards package that could include other components such as incentive, equity, and benefits
• Generous suite of benefits