[Hiring] Digital Logistics Coordinator @DivIHN Integration

Role Description

Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service.

• Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems
• Submit guest requested Address Reroutes to carrier base
• Track escalated POD submissions and address reroute requests via internal database
• Assist Guest Services with escalated parcel transportation issues as necessary
• Communicate delivery information to carriers as requested to successfully ensure delivery
• Manage shipment exceptions, shipment prioritization and expedited shipments
• When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results
• Other duties as assigned

Qualifications

• Minimum 1 year of experience working with a Logistics/Distribution/Supply Chain environment preferred
• Working knowledge of SAP; must be comfortable learning new software
• Strong analytical skills required
• Previous experience managing vendors/carriers preferred
• Experience in process improvement and best practices preferred
• Must be self-motivated
• Strong organization and follow-up skills
• Strong communication skills, both written and verbal
• Able to evaluate situations and make informed decisions
• Able to perform multiple tasks at the same time
• Microsoft Office proficiency required; advanced Excel and PowerPoint skills preferred

Requirements

• Able to talk to vendors, carriers and DC's on the telephone
• Able to maintain a professional image both in person, on the phone and in writing
• Flexibility in daily task assignments as assigned

Working Conditions

• Typical office environment
• Frequent telephone and desktop computer usage