[Hiring] Digital Localization Manager @Genesys

Role Description

Genesys is seeking a Digital Localization Manager to lead the strategy, operations, and continuous improvement of localization across our global digital ecosystem. This role is responsible for scaling multilingual experiences across digital channels and content types, including:

• Websites
• Landing pages
• Campaigns
• Emails
• Digital assets
• Resource centers
• Webinars
• Videos
• Other customer-facing content

Working closely with Digital Experience, Content, Product Marketing, Brand, Marketing Operations, Regional Marketing, and external localization partners, you will develop scalable localization processes, optimize translation technologies, and ensure high-quality, culturally relevant experiences for global audiences. This role combines localization expertise, operational excellence, and cross-functional leadership to improve the efficiency, quality, and impact of Genesys' global content programs.

Qualifications

• 4+ years of experience in digital localization, web translation management, global content operations, or a related field.
• Experience managing localization programs for enterprise organizations with multiple languages, regions, and digital channels.
• Strong understanding of localization, internationalization, transcreation, and multilingual content best practices.
• Experience working with content management systems (CMS), translation management systems (TMS), digital asset management (DAM) platforms, and marketing technologies.
• Experience managing localization vendors, budgets, timelines, and multiple concurrent projects.
• Strong analytical skills with experience using reporting, analytics, and dashboarding tools to measure program performance and identify opportunities.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Highly organized with strong attention to detail and project management capabilities.
• Ability to influence stakeholders and drive process improvements across a global, matrixed organization.

Requirements

• Experience supporting B2B SaaS, technology, or enterprise software organizations.
• Experience with AI-assisted translation, machine translation, and localization automation technologies.
• Experience working with WordPress, Adobe Experience Manager (AEM), or other enterprise CMS platforms.
• Familiarity with multilingual SEO and international digital experience best practices.
• Proficiency in one or more languages in addition to English.
• Experience working with globally distributed teams and regional marketing organizations.
• Experience managing localization for a broad range of digital content types, including websites, campaigns, videos, webinars, and marketing assets.

Benefits

• Great benefits and perks like larger tech companies.
• Independence to make a larger impact on the company.
• Ownership of your work.