[Hiring] Digital Health Implementation Manager @NeoGenomics Laboratories

Role Description

The Digital Health Implementation Manager is responsible for developing and leading technical projects and resources to help the clinical business unit attain commercial goals among large, complex, and/or strategically valuable health care organizations including oncology accounts, traditional health systems, as well as their business associates including IT companies, partners, and other entities. Their remit is to integrate the test portfolio into the customer workflow by providing solutions including IT, data, and help facilitate contractual arrangements.

As a client-facing role, this position supports both on-market and emerging products and solutions in the advanced oncology testing market. This role is expected to collaborate across commercial, operational, IT, and medical teams internally and externally to implement a business strategy that establishes alliances with these health organizations and networks. These activities will serve to complement our established field sales team and create incremental access, relationships, and test utilization aligned with customer needs.

Core Responsibilities:

• Enhance commercial connectivity between NeoGenomics and other healthcare providers, vendors, and technology solutions.
• Identify opportunities, help negotiate agreements with technical input, and drive the integration of technology and services within oncology and health system customers to improve the value of oncology care delivery with customers and patients.
• Partner with internal account leads to align with account plans, customer engagement including CIO, CMIO, service line leaders, and technology decision makers to execute digital health strategies including interoperability, workflow assessment and improvement, care pathways, and standardized protocols, working within customer CRM/PHM/EHR systems and establishing data agreements.
• Help develop customer-specific resources for pull-through of key digital initiatives including care pathways and interoperability such as tip sheets and educational support.
• Foster partnership development – Provide a consultative implementation approach to customers by actively collaborating with internal team members and key customer stakeholders and decision makers.
• Participate in Connectivity/Interoperability Strategy – work closely with DTS (IT) and commercial leadership to identify, validate, and prioritize projects to improve connectivity, including optimization of existing interfaces.
• Monitor and collect market intelligence and trends to improve strategy and collaboration in digital health solutions in the oncology market.
• Lead and/or engage in key strategic digital health projects to enhance client experience.
• Project management and execution.
• Contribute towards internal performance monitoring and reporting.

Qualifications

• Bachelor’s Degree required, Master’s Degree preferred.
• Preferred experience with oncology diagnostic workflow in a clinical setting.
• 8+ years’ experience in healthcare, informatics, and/or managed care within the healthcare industry and strong knowledge of healthcare IT platforms (for example, EMR, EHR, LIS, LIMS, interoperability engines).
• Proven track record of launching and scaling digital health solutions in complex markets.
• Exceptional stakeholder management, communication, and interpersonal skills.
• Effectively develops business cases with compelling economic value.
• Deep understanding of healthcare ecosystems, including reimbursement, provider workflows, and patient engagement.
• Ability to lead projects with business acumen and drive implementation projects with compelling economic value.
• Ability to build and maintain strong relationships with executives, partners, and stakeholders in the oncology and digital health ecosystems.
• Proven ability to work well with and influence peers across commercial, technical, and product.
• Strong strategic thinking and problem-solving capabilities.
• Proven oral, written, and presentation skills to a technical customer base.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team environment.

Requirements

• Ability to travel occasionally for customer visits and/or company events (up to 30% of the time).

Benefits

• Highly competitive benefits with a variety of HMO and PPO options.
• Company 401k match along with an Employee Stock Purchase Program.
• Tuition reimbursement and leadership development.
• 16 days of paid time off plus holidays.
• Wellness courses and highly engaged employee resource groups.