[Hiring] Digital Experience & Knowledge Manager @Circular Action Alliance

Role Description

The Manager, Digital Experience & Knowledge Management serves as CAA’s digital workplace lead and enterprise knowledge librarian, responsible for designing and managing the organization’s SharePoint‑based intranet, overseeing content governance and ensuring employees have seamless access to accurate, reliable and well‑organized information.

Reporting to the Senior Manager, Internal Communications, the Manager drives continuous improvement in digital employee experience, oversees content architecture and lifecycle governance and enables smarter, more efficient knowledge sharing. This role also champions the adoption of AI‑powered tools, including Copilot, to modernize workflows, enhance search and improve organizational productivity.

The ideal candidate brings deep expertise in SharePoint and digital workplace platforms, strong information architecture and governance instincts, and a passion for building intuitive, employee‑centered digital experience.

Qualifications

• Bachelor's degree in Communications, Information Science, Business or related field
• 5+ years of experience in knowledge management, intranet/digital workplace management, or internal communications
• Demonstrated experience building and managing SharePoint sites and document libraries
• Familiarity with AI-powered tools (e.g., Copilot) and their application in digital workplace environments
• Strong organizational, analytical and project management skills
• Excellent written and verbal communication skills
• Experience training and supporting non-technical users
• Ability to manage multiple priorities and drive projects to completion

Requirements

• Expertise in building, configuring and managing SharePoint intranets and document libraries
• Strong understanding of KMS administration, content governance, taxonomy and metadata
• Ability to enforce content standards, manage content lifecycle and conduct audits for accuracy and relevance
• Skill in designing intuitive digital experiences and enabling employee engagement through technology
• Experience leveraging Copilot and other AI-powered tools to drive efficiency, automate workflows and enhance search/discovery
• Ability to onboard, train and support content owners and stakeholders in best practices
• Proficiency in monitoring usage data, interpreting analytics and recommending improvements
• Strong interpersonal skills for partnering with IT, vendors and cross-functional teams

Benefits

• Location: Fully Remote
• Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience.

Company Description

Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact [email protected].