[Hiring] Digital Enablement Specialist @Outokumpu Careers

Role Description

We are looking for a remote Digital Enablement Specialist to support the Commercial Excellence team in Calvert, North Mobile County, AL. This is a remote position. Candidates must be able and willing to travel to Mobile, Alabama, on an as-needed basis.

The Digital Enablement Specialist serves as the commercial team's primary bridge between Sales and our IT team, enabling day-to-day digital operations across the BA Americas region. This role owns CRM super-user support, extranet administration, and the development and maintenance of internal tools (including CommercialHub) that empower the sales organization to operate efficiently and leverage technology to its fullest potential.

Qualifications

• Related college degree or equivalent work experience.
• 3+ years in Digital program deployment and experience leading Digital change.
• Proven capability to build Digital roadmaps and align with enterprise architecture.
• Digital dexterity.
• The ability to learn and utilize digital workplace technologies to catalyze new ways of working.

Requirements

• Serve as the primary liaison between Sales and IT - triaging IT/ERP issues, clarifying business requirements, and ensuring the right context is shared for resolution.
• Track and communicate IT/ERP enhancement requests on behalf of the commercial team, maintaining up-to-date status and comments so Sales always know where pending items stand.
• Act as SAP C4C CRM super user and go-to support resource - troubleshooting issues, answering questions, and resolving CRM challenges for all commercial team members.
• Maintain and update documents in the customer extranet portal to ensure accurate, current information is available to customers and internal stakeholders.
• Administer internal and external access to the extranet portal, managing provisioning and ensuring appropriate user permissions.
• Design, build, and maintain internal digital tools using Power Platform (Power Apps, Power Automate) that improve commercial processes and reduce manual workload for the sales team.
• Own and continuously develop ComHub - a Power Apps solution that centralizes the commercial playbook, digital tools, information, approvals, forms, and tools used daily by the commercial team.
• Identify opportunities to automate and streamline workflows, advocating for solutions that reduce friction and increase efficiency across Sales and Supply Chain.
• Support end users with training, guidance, and troubleshooting on digital tools, acting as a first line of support before escalating to IT.

Shared Accountabilities

• Actively participate in broader functional technology/marketing projects and steering groups, especially where end users are impacted by change.
• Actively participate in Outokumpu Americas digital workplace steering committee meetings, representing the voice of the customer (and the extended commercial team) and flagging business priorities in planning sessions.

Benefits

• 10 paid observed holidays plus 2 additional floating holidays to use at your discretion.
• 80 hours of paid time off annually, prorated based on hire date.
• 401(k) retirement plan with a 100% company match on the first 6% of your contributions.
• Medical coverage with HDHP and PPO plan options featuring affordable premiums and deductibles.
• Employer HSA contribution of $1,000 (individual) or $2,000 (family) for team members enrolled in the HDHP plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Dental and Vision coverage.
• Employer paid Short Term and Long Term Disability Insurance.
• Employer paid Group Life and AD&D insurance equal to 2½ times annual salary, with optional Supplemental Life and AD&D coverage.
• Voluntary benefits, including Aflac supplemental plans, Aura Identity and Fraud protection, and Legal Insurance.
• Employer paid wellness programs, including Calm Health, Hinge Health, and Lark.