[Hiring] Digital Building Support Engineer @Zylun Philippines, Inc.
Back to Remote jobs  >   All others
Digital Building Support Engineer @Zylun Philippines, Inc.
All others
Salary unspecified
Remote Location
Employment Type other
Posted 2d ago

[Hiring] Digital Building Support Engineer @Zylun Philippines, Inc.

2d ago - Zylun Philippines, Inc. is hiring a remote Digital Building Support Engineer. πŸ’Έ Salary: unspecified πŸ“Location: Philippines

Role Description

  • Subject Matter Expert in advanced-tier technical support to the client's customers via various channels, resolving escalated inquiries and critical issues.
  • Independently diagnoses and troubleshoots complex problems related to data ingestion, processing, and connectivity from diverse Building Automation Systems (BAS) and smart building sensors.
  • Manages and investigates deep-level platform functionality issues, intricate data discrepancies, and performance anomalies within the software.
  • Subject Matter Expert in advanced platform utilization, interpreting complex data insights, and optimizing system configurations for maximum operational efficiency and task prioritization.
  • Collaborates extensively with Digital Building Engineers, Integration Engineers, and Software Development teams to escalate, resolve, and prevent recurring complex technical issues, performing root cause analysis.
  • Contributes significantly to the development and enhancement of the technical knowledge base, creating solutions articles, advanced troubleshooting guides, and best practices documentation.
  • Facilitates in-depth remote diagnostics and assists with complex data connection configurations and system optimizations for customer sites.
  • Provides critical feedback to product and engineering teams based on recurring support trends and complex technical challenges to drive platform improvements.
  • Subject Matter Expert in Clockworks Analytics platform updates, new features, and cutting-edge practices in smart building technology, data analytics, and advanced troubleshooting.
  • Performs additional duties as assigned.

Qualifications

  • Expert knowledge of Building Automation Systems (BAS), complex HVAC systems, building controls, and smart building technologies.
  • Advanced proficiency in diagnosing and resolving technical issues related to data connectivity, network protocols (e.g., BACnet IP/MSTP, Modbus, OPC UA, MQTT), and cloud-based SaaS platforms.
  • Exceptional analytical and problem-solving skills to perform deep dives into complex technical and data-related challenges in real-world building environments.
  • Ability to interpret and analyze complex technical documentation, schematics, and system architectures.
  • Minimum required Educational Degree: Bachelor's degree in Engineering (Mechanical, Electrical, Computer), Computer Science, Information Technology, or a closely related technical field.
  • 2+ years of direct experience in technical support, field service, or a help desk role.
  • Experience with building analytics platforms or enterprise-level SaaS solutions is highly desirable.
  • Certification in specific BAS vendor certifications, ITIL Expert, CompTIA Network+, relevant cloud platform support certifications is a plus.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Digital Building Support Engineer @Zylun Philippines, Inc.
All others
Salary unspecified
Remote Location
Employment Type other
Posted 2d ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 145,000+ Remote Jobs
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 145,000+ Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 145,000+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later