[Hiring] Development Coordinator @American Heart Association

Role Description

We are hiring a Development Coordinator in our Southwest region. The ideal candidate will reside near one of our offices: Austin, Houston, DFW, San Antonio, Tulsa, Oklahoma City, Little Rock, or Denver. This is a primary work-from-home position and requires travel across the Southwest region, including Colorado, New Mexico, Oklahoma, Wyoming, and Texas. Candidates must live within 1-hour of a local office.

In this position, you will provide data entry and customer service support as part of our centralized processing team. You will be responsible for:

• Data entry of customer, donor, and donation information into customer databases, such as Salesforce and Auction Pay.
• Crafting donor receipts, running reports, and offering direct field support – including customer service, training, and troubleshooting.
• Serving as a primary and dedicated resource to multiple remote-based fundraising directors.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

Responsibilities

• Edit and update mailing lists and other contact lists as appropriate.
• Input and maintain high-quality, accurate data in all systems, including Blackbaud Luminate, Givergy, and Salesforce.
• Work with Region’s Communications and Graphics partners to create and update custom materials for event promotion and sponsor/volunteer engagement.
• Assist directors and volunteers with the coordination and execution of digital/in-person event logistics.
• Run digital RSVPs, check-in and checkout procedures for in-person events.
• Assist with accounts receivable and accounts payable tasks as needed.
• Maintain event websites.
• Help directors with miscellaneous administrative or clerical needs.

Qualifications

• High school diploma or equivalent.
• 3 years relevant work experience in office administration skills.
• Ability to travel 8-10 times per year within the Southwest region states.
• Ability to quickly learn new and sophisticated software.
• Ability to focus on detailed tasks for several hours while ensuring quality and accuracy.
• Dedication to complete entry of accurate data, as well as accurate spelling/grammar.
• Ability to collaborate with external and internal customers in a friendly, professional manner.
• Intermediate Microsoft Office skills, including Excel, Outlook, and Word.
• Effectively communicate via Microsoft Teams chat.
• Required equipment: reliable, high-speed hardwired internet connection and dedicated workspace.

Compensation & Benefits

• The expected pay range will be $21.90 to $28.10.
• Compensation: Competitive base salary with regular market reviews.
• Performance and Recognition: Rewards for achieving success through annual salary planning and incentive programs.
• Benefits: Wide array of benefits including medical, dental, vision, disability, and life insurance.
• Professional Development: Access to Employee Resource Groups and Heart U, the Association’s national online university.
• Work-Life Harmonization: Minimum of 16 days of Paid Time Off (PTO) per year and 12 paid holidays.
• Tuition Assistance: Financial assistance for further education and career development.