[Hiring] Desktop Investigator - Canvassing @Command Investigations, LLC

Role Description

Command Investigations, LLC is looking for a Desktop Investigator to become part of a dynamic team. This is a great opportunity for individuals with strong critical thinking skills, intellectual curiosity, and the ability to work independently in a fast-paced investigative environment.

As a Desktop Investigator - Canvasser, you will support investigative operations by collecting, verifying, analyzing, and documenting information through multiple intelligence channels. This position combines phone-based verification, digital investigations, background research, and analytical reporting into one dynamic role. It is ideal for detail-oriented, computer-savvy individuals who thrive in a fast-paced environment and enjoy investigative work that makes a measurable impact.

• Conducting outbound phone calls to facilities and contacts to verify information and obtain records
• Establishing rapport quickly and professionally to gather accurate information
• Performing social media investigations and web-based research to positively identify subjects and collect relevant online data
• Reviewing databases, public records, claim files, courthouse records, and other resources to assemble comprehensive subject histories
• Conducting background investigations using available investigative tools and platforms
• Compiling clear, detailed, and professional investigative reports
• Organizing and maintaining accurate, confidential case documentation
• Utilizing Microsoft Office and internet-based research tools to track and document findings
• Managing multiple assignments while meeting strict deadlines
• Communicating professionally with clients, facilities, and internal team members
• Following investigative protocols and maintaining strict legal and ethical standards
• Collaborating with team members to ensure consistent, high-quality results

NOTE: This role will involve consistent outbound phone activity as well as focused digital research and analysis throughout the workday.

Qualifications

• Exceptional attention to detail and accuracy
• Strong critical thinking and analytical skills
• High level of computer proficiency and web navigation skills
• Ability to thrive in a structured, deadline-driven environment
• Strong written communication skills with the ability to compile professional reports
• Excellent verbal communication skills
• Strong reading comprehension and ability to interpret detailed information
• Sound judgment and ability to handle sensitive and confidential information
• Strong organizational and time management skills
• Team-oriented mindset with the ability to work independently
• Professionalism and regular, predictable attendance

Requirements

• Prior investigative, research, or analytical experience preferred but not required
• High school diploma or equivalent required
• College degree preferred
• Familiarity with insurance and/or medical terminology preferred
• Proficient reading skills and ability to follow directions required
• Strong proficiency in Microsoft Word and general Microsoft Office Suite
• Proficiency in web navigation, particularly social media platforms and online databases
• Ability to efficiently navigate multiple browser-based tools and research platforms
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills
• Flexibility and effective time management are required
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Complete a Command Investigations, LLC employment application, and submit to other pre-employment tasks as required for employment

Benefits

• 401(k) Plan
• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

Physical Requirements

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up 25lbs/11.34kg regularly and 100lbs/45.36kg on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.