[Hiring] Desktop Investigator @CoventBridge Group

Role Description

As a Desktop Investigator, you will conduct investigative assignments primarily by phone and online research. Depending on the assignment, you may perform a combination of some or all of the following duties:

• Review case documentation, client instructions, and prior reports to plan investigative strategies.
• Conduct research using public and private databases, social media, and open-source tools.
• Make up to 75 outbound calls per day to collect information from medical providers, employers, and third parties.
• Support field investigators with insights, updates, and case coordination.
• Write detailed, accurate, and unbiased reports that clearly document findings and conclusions.
• Maintain organized, up-to-date records within the case management system.

Every case presents a new challenge — and your work will directly impact client outcomes.

Qualifications

• Hold or qualify for a valid Private Investigator’s License (as required by state).
• Communicate clearly and professionally in both written and verbal formats.
• Demonstrate persistence and professionalism when speaking with third parties.
• Analyze and interpret complex or conflicting information with accuracy.
• Prioritize multiple cases while maintaining attention to detail and deadlines.
• Work independently with integrity, initiative, and sound judgment.

Requirements

• Earned an associate’s degree or higher.
• Understand basic medical terminology or have exposure to the healthcare industry.
• Thrived in a fast-paced, high-volume investigative environment.

Benefits

• Base Rate: $18.00/hr
• Company Paid Training
• Remote Work Flexibility
• Medical, Dental, Vision Insurance
• Company-paid Life, LTD and STD Insurance
• 401(k) with 4% Company Match
• Paid Time Off with Company Paid Holidays
• Tuition Assistance After 1 Year