[Hiring] Desk Appraiser @GAINSCO

Role Description

We are seeking a Material Damage Desk Appraiser II to complete auto physical damage appraisals virtually (photo-based) in an accurate, efficient, and compliant manner, while delivering prompt, professional customer service.

• Virtually inspect and appraise damaged vehicles using photos, company guidelines, and proper repair methods.
• Use estimating software to evaluate, document, and estimate accident-related vehicle damages.
• Negotiate repair estimates with the customer’s shop of choice to reach agreement on repair costs.
• Authorize and manage rental car extensions when needed based on repair conditions.
• Determine repairability vs. total loss; complete total loss evaluations and determine salvage value.
• Manage the repair process to support timely vehicle repairs and issue payments for covered damages when appropriate.
• Maintain accurate claim file notes and communicate effectively with unit teammates and Claims partners.
• Contact customers and respond to questions in a timely manner.

Qualifications

• High School Diploma or Equivalent.
• Adjuster License upon hire may be required to comply with state and GAINSCO requirements.
• ASE / ICAR Certification is a plus.
• Minimum of 5 years of experience writing auto damage appraisals is required.
• Insurance carrier appraisal experience is required.
• Appraisal estimating software experience is required.
• High proficiency with CCC ONE estimating software is a plus.

Requirements

• Ability to become ICAR/ASE certified.
• Ability to demonstrate a high level of auto appraisal technical skills.
• Excellent written and verbal communication skills.
• Ability to prioritize, manage time, and work efficiently.
• Ability to gather and analyze information to evaluate results and choose the best solution to the problem.
• Must follow established steps and procedures while exercising proper judgment within established protocols.
• Ability to travel 5% or less; voluntary travel.

Benefits

• Company laptop, monitors, printer, and phone provided.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance.
• Parental Leave Policy.
• 401K + Company Match.
• PTO + Paid Company determined Holidays.