[Hiring] Desk Adjuster @American Family Insurance

Role Description

Investigates and manages property claims from initial report through resolution. Responsibilities include:

• Determining liability
• Gathering and evaluating claim information
• Reviewing policy coverage
• Coordinating appraisals
• Negotiating and settling claims

For candidates who do not have a strong claims background, we may also consider hiring at the Associate Adjuster level, an hourly position that provides an opportunity to develop foundational claims handling experience.

Position Compensation Range: $57,000.00 - $94,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Requirements

• Obtain state specific property casualty claims licensing as required.
• Travel Requirements: Up to 10%.
• Catastrophe duty up to 75% as applicable.
• Physical Requirements: Work that primarily involves sitting/standing.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

Additional Information

• All employees participate in our New Employee Orientation during their first week, held in person at our Madison, WI Headquarters or one of our AmFam core locations.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.
• We are an equal opportunity employer, complying with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
• American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed, please email [email protected].