[Hiring] Deployment Architect - Email & SMS / Messaging @Hightouch

Role Description

Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch.

• Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration.
• Assess customers’ existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value.
• Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness.
• Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies.
• Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness.
• Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment.
• Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization.
• Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable.

Qualifications

• 5–10 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role.
• Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms.
• Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture.
• Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging.
• Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements.
• Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies.
• Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making.
• Experience developing implementation processes and frameworks that scale as a product and organization grow.
• Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus.
• Bachelor’s degree or equivalent practical experience.

Requirements

• The salary range for this position is $140,000-$180,000 USD per year, which is location-independent in accordance with our remote-first policy.
• We also offer meaningful equity compensation.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.