[Hiring] Dental Recovery & Resolution Analyst @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Investigate, recover, and resolve dental claims issues, including handling and processing tax levies.
• Initiate and conduct calls with providers to obtain information related to returned checks and payment discrepancies.
• Investigate, manage, and pursue recoveries and payables related to subrogation claims, including file management.
• Process claim recoveries accurately and in accordance with established procedures.
• Ensure compliance with state and federal regulations, reimbursement guidelines, and contractual obligations.
• Serve as the dedicated point of contact for Finance teams regarding dental claims and recovery matters.
• Prepare and complete required financial reporting, including return checks, tax levies, and related activities.
• Act as the Subject Matter Expert (SME) for all finance-related inquiries from the claims processing team.

This is a challenging role with serious impact. You'll need to sort through complex situations to understand and clarify where errors happened or where they may continue to happen. It's a fast-paced environment that takes focus, intensity, and resilience.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 2+ years of claims OR collections experience.
• 2+ years of experience of VACCN Dental Claims processing.
• 1+ years of experience analyzing and solving customer problems.
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm EST. It may be necessary, given the business need, to work occasional overtime and / or weekend coverage.

Requirements

• Experience working in the dental health care industry.
• Experience working with claims and / or recovery.
• Experience using claims platforms such as MedNet, Facets, and / or OnBase.
• Intermediate level of Microsoft Excel.
• Knowledge of dental check processing workflows.
• Customer service background within dental claims.

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.