[Hiring] Dental Outreach and Care Coordinator @CareOregon

Role Description

This position is responsible for providing outreach, dental care coordination and cross-system, population health coordination for the organization’s dental and oral health benefits. Core work involves providing care coordination and case management for dental members including:

• Assessing member needs and coordinating with providers and members.
• Internally assigned and outbound case management and navigational support for dental members.
• Partnership with internal teams relating to cross-disciplinary care needs for individual members.
• Working directly with members to support identified health needs, particularly oral health.
• Ensuring dental benefit and provider access awareness for members and their families.
• Supporting navigation and coordination to dental providers or other care teams as needed.
• Partnering with internal teams and external partners to assure timely access to dental care.
• Maintaining continuity of care and optimizing member well-being.

This position requires critical thinking, time management, strong written and verbal communication skills, and independent judgment as well as comfort working with the organization’s most vulnerable members.

NOTE: This position requires residing in the Portland metro area.

Qualifications

• Expanded Function Dental Assistant (EFDA) certification or equivalent clinical experience.
• Minimum 3 years’ experience in the dental healthcare setting with a combination of patient care and other experiences, including dental health insurance, treatment plan or case presentation, care coordination, front office and dental clinic operations, dental scheduling, coding, metrics, referral, and/or insurance authorization processes.

Requirements

• Knowledge of clinical dental care, dental procedures and clinical workflow.
• Understanding of the relationships and co-morbidity of oral health and systemic health.
• Knowledge of the Oregon Health Plan and Medicaid Dental benefits.
• Knowledge of covered/non-covered dental services and OARs.
• Knowledge of dental terminology and dental coding.
• Understanding of dental provider networks.
• Familiarity with dental clinic and financial operations.
• Ability to discuss dental procedures and treatment plans with patients and interdisciplinary clinical teams.
• Exceptional interpersonal and organizational skills.
• Excellent written and verbal communication skills, including motivational interview skills.
• Ability to work effectively across multiple departments and health disciplines.
• Ability to develop and maintain excellent professional working relationships with PDPs and specialists.
• Ability to support and comply with organizational policies, procedures, and guidelines.

Benefits

• Competitive pay and bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life, AD&D, and disability insurance.
• Health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, and discounts.
• Strong retirement plan with employer contributions.
• PTO and Paid State Sick Time based on hours worked/scheduled hours.
• Paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.