[Hiring] Dental Insurance Specialist @DentalXChange

Role Description

As part of our Dental Billing Services (DBS) team, the Insurance Specialist will provide Revenue Cycle Management to dental practices across the country by completing client-elected services such as:

• Claim submission
• Claim follow-up
• Payment posting
• Benefit verification with data entry

This role is client-facing and central to how DentalXChange simplifies the business of dentistry.

The new hire will start as an Insurance Specialist, learning the DXC core values, client relationships, and systems. They will then move into an Account Manager role, overseeing the accuracy and timeliness of work on their accounts and delivering monthly ROI reporting and Quarterly Business Reviews.

By month six, they should be the trusted point of contact for their book of accounts, helping onboard new clients, run audits, and train newer team members.

Growth is built into the role, with the Insurance Specialist role transitioning to an Account Manager role within a couple of months.

Qualifications

• Minimum of 5 years of dental office experience
• Ability to work independently from home in a quiet space with a high-speed internet connection
• Strong verbal and written communication and interpersonal skills
• Proficient in all MS Office applications and fluid with technology
• Ability to successfully multitask with accuracy in a fast-paced environment
• Working knowledge of technical and procedural aspects and functions
• Ability to solve practical problems in situations with limited standardization

Requirements

• Complete a variety of dental services within multiple dental practice management software while maintaining PHI and HIPAA standards
• Manage day-to-day client communication and ongoing relationships
• Document all work in forms, spreadsheets, and client software
• Contact insurance companies to obtain and record accurate information
• Send daily summary of tasks completed to dental office staff
• Prepare and deliver monthly ROI statistics
• Consistently meet company and department policies and expectations
• Comply with all federal, state, accreditation, and institutional policies
• Maintain confidentiality standards and expectations
• Exhibit exceptional internal and external customer service
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback is a Gift
• Other duties as assigned

Benefits

• Challenging and rewarding career opportunities with room for growth
• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture