[Hiring] Delivery Manager - Insurance Coverage Letter Services @Consilio

Role Description

We are seeking a highly motivated Delivery Manager / Team Lead to lead and expand our growing Insurance Coverage Letter Services practice. This individual will be responsible for the operational management, delivery excellence, and business growth of outsourced insurance claims support services focused on drafting and quality review of coverage-related correspondence.

The successful candidate will serve as both an operational leader and client-facing business development resource, partnering with insurance carriers, TPAs, and claims organizations to design scalable letter drafting solutions. This role requires expertise in:

• Insurance claims processes
• Coverage analysis
• Legal and claims correspondence
• Team leadership
• Workflow optimization
• Client relationship management

This is a high-impact position responsible for building and managing teams of attorneys, claims professionals, and delivery specialists who draft and review a wide range of insurance coverage communications, including:

• Reservation of rights letters
• Denial letters
• Coverage opinions
• Excess exposure letters
• Status letters
• Other claims-related correspondence

The ideal candidate combines strong insurance industry knowledge with operational leadership, sales acumen, and a passion for delivering technology-enabled solutions that improve quality, consistency, turnaround time, and customer experience.

Qualifications

• Significant experience within the insurance industry, including claims, coverage analysis, insurance defense, or legal operations.
• Proven leadership experience managing teams in a client-service environment.
• Strong understanding of insurance coverage correspondence and claims workflows.
• Experience developing and improving operational processes and service delivery models.
• Demonstrated business development and client relationship management experience.
• Ability to communicate effectively with senior client stakeholders and internal leadership.
• Strong analytical, organizational, and problem-solving skills.
• Experience developing staffing plans, budgets, and operational reporting.
• Excellent written communication skills.
• Proficiency with Microsoft Office, including Excel and PowerPoint.

Requirements

• JD, licensed attorney, CPCU, AIC, or equivalent insurance industry credentials.
• Experience managing large-scale claims support or insurance operations teams.

Company Description