[Hiring] Delivery Leader, AI Adoption & Change Management @phData

Role Description

We're seeking a Delivery Leader, with a focus on AI Adoption & Change Management to lead the hands-on delivery of enterprise-wide adoption programs for agentic AI, LLM-powered solutions, foundational data platforms, and modern analytics across our customer organizations. This is a delivery-focused client leader role sitting at the intersection of execution, client trust, and practice growth — with direct impact on customer satisfaction, measurable business outcomes, and our market positioning as we build and evolve intelligence platforms for customers.

Core Responsibilities

• Change Management & Adoption Strategy
  • Design and execute structured change and adoption plans with clear workstreams, milestones, and tactics that maximize adoption of data platforms, analytics tools, and AI-powered workflows.
  • Translate technical platform and AI model impacts into role-based change tactics, journey maps, and "what changes for me" narratives.
  • Define, track, and report on adoption and behavior change metrics — including scorecards and dashboards for client stakeholders.
  • Design and facilitate training, enablement, and AI upskilling experiences (data literacy, AI literacy, prompt engineering, responsible AI) tailored to different personas with measurable outcomes.
• Client Leadership & Account Growth
  • Serve as a trusted advisor to day-to-day client sponsors and senior stakeholders — owning relationships, aligning on delivery roadmaps, and surfacing expansion opportunities.
  • Partner with executive sponsors, data and analytics leaders, product and delivery teams, and business end users to ensure seamless execution and measurable outcomes.
  • Build cross-practice relationships (Data Engineering, Analytics, AI/ML, Governance, Advisory) to design and deliver end-to-end solutions that drive customer success.
• Practice Development & Thought Leadership
  • Help shape differentiated AI Adoption & Change Management offerings by contributing reusable assets — playbooks, communications plans, training curricula, change impact logs.
  • Mentor junior consultants and change leads; contribute to internal knowledge sharing and capability building.
  • Support pre-sales activities as a subject matter expert — contributing to proposals, scoping sessions, and client discovery.
• Delivery Excellence & Engagement Leadership
  • Own end-to-end delivery of AI, data, and analytics change programs — from scoping and planning through execution and optimization.
  • Establish pragmatic governance and cadence (steering committees, working sessions, status reporting) to keep delivery on track and stakeholders aligned.
  • Manage RAID logs, delivery milestones, and workstream health across concurrent engagements.
  • Exhibit strong ownership and accountability in resolving delivery challenges with a bias toward action and exceptional outcomes.

Qualifications

• 8+ years as a hands-on Change Management leader owning both OCM strategy and execution for data and AI transformations, including data platforms, advanced analytics, and AI/GenAI solutions.
• 4+ years of consulting experience with external clients, managing concurrent engagements and delivering consistent quality across a portfolio of AI and data programs.
• Proven experience with the full change lifecycle, including awareness and understanding through pilot, rollout, sustained adoption, and optimization.
• Depth in OCM methods: change impact analysis, stakeholder mapping, communications planning, resistance management, and adoption measurement.
• Experience delivering change for real-world AI and data programs — cloud data platform migrations, self-service analytics and BI/AI copilot rollouts, data governance implementations, and AI use case deployments.
• Strong practical understanding of cloud data platforms, modern analytics, and AI-enabled workflows and the people, process, and role impacts they create.
• Familiarity with change management frameworks (e.g., Prosci ADKAR) applied specifically to AI and data platform initiatives in client delivery contexts.
• Proven ability to engage senior stakeholders including C-suite sponsors, aligning on strategy, delivery roadmaps, and change approach.
• Strong client-facing written and verbal communication skills, able to build executive storylines, tailor narratives for technical and business audiences, and present adoption risks and AI value cases with clarity.
• Understanding of evolving AI capabilities (ML, GenAI, AI agents) and how to orchestrate people and process change so AI-enabled solutions are adopted and generate measurable value.
• Proven track record supporting or heavily influencing the sales lifecycle: discovery, solution shaping, executive proposals, and helping close large consulting deals.

Benefits

• Remote-first work environment.
• Celebration of diverse cultures and backgrounds.
• Casual and exciting work atmosphere.

Company Description

phData is a remote-first global company with employees based in the United States, Latin America, and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership, and trust. Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results.